restoro-feature-image

Is Restoro Legitimate?

Restoro is a relatively new system optimizer/repairer based on the scan-and-fix principle. To find out whether or not Restoro is legitimate, please read on.

Back in September 2016, we published a similar article: Is Reimage Repair Legitimate. I believe it has since been proven beyond much doubt that Reimage Repair is an extremely shady software/service. If you haven’t viewed the terrific video in which Jim Browning exposes Reimage Repair, including a phone conversation between Jim and a Reimage Repair representative with Jim pretending to be a naïve potential customer, you really should watch that video– it is very enlightening: SCARE-WARE!! Reimage Scam

Today I am writing about another very similar software/service called Restoro which has only been around since 2018. Both Restoro and Reimage Repair are scan-and-fix type services that involve downloading free software that then scans the computer and eventually demands money to fix any identified issues. In fact, it appears that Restoro and Reimage are associated in some way– this from the Restoro website:

Restoro- Reimage Association

There are quite a few favorable editorial reviews for Restoro across the web but I put very little faith in these reviews as they can quite readily be bought. In fact, the companies behind these services rely on these types of quid pro quo arrangements as a tactic not only to help spread the word but also as a means of making their products appear to be reputable. Oddly, the adds for these services, which are prolific across many sites, do not usually name the service and rely more on the promise of a simple, easy fix:

(Restoro Ad from MajorGeeks)
Restoro Ad- MajorGeeks

(Restoro Ad from Windows Report)
Restoro Ad- Windows Report

Clicking an ad takes you to a site where you can read more about Restoro and download the scanning software.

Restoro claims to be McAfee and Norton certified. However, both McAfee and Norton are certifying only that the Restoro website is a safe site to visit and in no way are these security companies certifying the Restoro software and/or associated service.

(McAfee Restoro site report)
Restoro McAfee Site Certification

Clearly, at the very least, a misleading claim.

Restoro – Negative Reviews

As mentioned earlier, I don’t place much store in editorial reviews but I do value genuine user reviews, especially when those reviews are overwhelmingly one way or the other. In Restoro’s case, user reviews are overwhelmingly negative. Here is a sample of user reviews from sitejabber.com:

Restoro SiteJabber Reviews

WOT (Web Of Trust) is a service that rates sites based on company ethics and consumer safety. Here is WOT’s assessment of Restoro:

Restoro WOT Rating

And here is a sample of the WOT community members opinions of Restoro:

Restoro WOT Commiunity Comments

Malwarebytes assesses Restoro as an infection and has even published instructions on how to remove Restoro which includes the following intro:

The Malwarebytes research team has determined that Restoro is a “system optimizer”. These so-called “system optimizers” use intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems.

Virus Total: scanning the Restoro executable through Virus Total produces flags from five antivirus engines, all of which are highly regarded:

Restoro Virus Total Scan Resuilts

Note that ESET-NOD32’s identifier includes “ReimageRepair“, further strengthening the suspicion of a bond between Restoro and Reimage Repair. It is common knowledge that Reimage is owned by Kape Technologies (formerly Crossrider), a company with a shady history, and I am fairly certain that Restoro is a fork of Reimage under the same umbrella.

And comments submitted by the Virus Total community members are all 100% negative. Again, here is a sample:

Restoro Virus Total Community Comments

Okay, I believe we’ve now pretty much established what users and security/safety services think of Restoro, and it’s not looking good. Now I am going to show you the results of my own testing with Restoro.

Restoro – In Action

I installed Restoro in a pristine Windows Sandbox which is the equivalent of a brand new clean install and ran the scan. Here are the results of that scan:

Restoro Results Summary

The 32 items listed under Privacy were somehow related to Internet Explorer which was not even active in the Windows 10 sandbox. There was one program identified with two issues, and the remaining issues were merely related to orphaned registry items and junk files. Bear in mind that this is a pristine, never used, Windows 10 environment. When I then clicked on a Repair button, I was taken to a webpage where I could pay to fix the so-called issues as identified by Restoro:

Restoro Pricing

BOTTOM LINE:

Amazingly, despite the shady, if not downright unethical, practices employed by the companies offering these types of scan-and-fix services, they continue to flourish. In his follow up video —  SCARE-WARE!! Reimage scam (Part2) — Jim Browning shares details of how the company behind Reimage is a global presence raking in millions of dollars per month.

I guess the promise of an easy, simple fix is what appeals to potential customers. However, in my opinion, users would be far better off taking their computer to the local technician to be fixed. It might be less convenient but it would almost certainly be more cost-effective in the long run, and with a much greater degree of certainty that any real issue(s) would actually be fixed. Personally, I wouldn’t touch Restoro or Reimage Repair with a barge pole.

24 thoughts on “Is Restoro Legitimate?”

      1. I fell for their scam annd purchased their software for $58.00 and sure enough they said it found a Trojan on my computer and wanted another $119.00 to fix it. Do I have any recourse on getting my money back from them?

        1. Do I have any recourse on getting my money back from them?”

          Unfortunately Walter, no. Unless, of course, you want to spend even more money chasing re-imbursement through the courts. The best approach would be for every victim to report the company to their local authority. If enough people submit complaints, something might eventually be done about these crooks.

  1. Alas Jim,
    not all local computer technicians are trustworthy. A friend of mine asked the guy to repair her not starting computer. Only to get it back with the remark that it was totally and irreparable damaged. with the offer to buy a new one. When I looked at it the only problem was that her hard disk was filled to the brim, because nothing was ever deleted. After transferring 80% to an old drive I had her computer worked without a hitch.

    I am an old pre PC guy too. The first computer I could use for a few Fortran minutes was an NCR mainframe that was suspect to ring a little bell after it had finished a job. If you remember where NCR stood for you understand.

    Since I am old and don’t understand all the new items I desperately need a program that Restoro promised to be. Thanks for warning !!

    1. Hey Ed,

      I’ve come across a few crooks in the trade too but I like to think that most computer technicians are honest toilers.

      Yes, National Cash Register developed its first computer as early as 1953 and the very first all integrated circuit computer, called the Century, in 1968. A huge name in the evolution of electronics and computers.

      Restoro sure sounds like a miracle cure, that’s its appeal, but it is mere snake oil. Unfortunately, there is no such thing as a fix-it-all solution.

      Nice to hear from you Ed. Stay safe and stay well,

      Cheers… Jim

  2. Hi Jim, This is not a positive review of Restoro although it may look like it at first. More like a “Good grief, what have I done” review.
    Usually skeptical, in a weak moment, i downloaded and ran Restoro about a half hour ago. Did not look further than the one positive review and, as you say, Norton Lifelock certified safe. The program ran, found and fixed (they say) them all. I paid $27 for a one time license but now I worry that my data and personal information is now in the hands of .. who knows who and what they can do with it.
    The program is still on my computer. Should I delete it and will that do anything good to protect my computer and new data in the future? Is there anything I can do to forestall their use of data already collected?
    Many, many thanks for any suggestions or recommendations you may wish to offer to alleviate any damage that may have been done to my computer.

  3. in effetti pareva troppo facile, interfaccia utente da programma serio, poi chiede denaro, che credo sia forse l’unico effetto sicuro del programma
    Una perdita di tempo


    in fact it seemed too easy, serious program user interface, then asks for money, which I think is perhaps the only sure effect of the program
    A waste of time

  4. Those 2 companies are owned by Kape Technologies, formerly Crossrider, which was a company known for unwanted adware. Kape now owns 3 different VPN Providers (PIA, Cyberghost, and Zenmate) – and two VPN REVIEW SITES (VPNmentor and Wizcase), as well as a couple of other companies that allegedly provide software services. I would steer clear!

  5. I paid a one time price for Restoro for a year. It seems everyday or two it comes on my screen and says I need to run Restoro because some file has been added. I have been doing that but the last three times as soon as it’s finished within 10 minutes it says I need to run the program again which doesn’t make sense. I don’t run it again but do you think I need to uninstall the program? Also it will automatically charge me for another year and I don’t want Restoro anymore. Help me please

  6. Thanks Jim for the article,

    My mother installed the software in July 2021. Today they were trying to scam her when she called me about them. They were trying to sell her Mcfee for $300 dollars.

    She had me on her cellphone speaker when talking to the scammer. The scammer got terribly upset with me when I told her it was a scam. If you would like the number just email me.

    I plan on removing the software Thursday maybe re-install windows 10 just in case. I will show her your videos and some other videos to help educate her.

  7. Thanks Jim for your very enlightening review, I only wish I had spotted it a few weeks ago when I downloaded it and paid for a 1-year licence.
    My son asked if I had read many reviews, which I had and then he pointed me in your direction. As I said, I wished I had spotted it earlier.
    I have used CCleaner and ioBit in the past and wondered what your opinion would be of their software cleaning skills. I thought that Restoro would offer a more up to date cleaning potential. Obviously I’ll have to get it off my PC ASAP.

  8. Well, I am glad I found you. I too have an issue with Restoro and Paddle.com.
    I checked my Pay Pal account and found a charge of $27.95, which is recurring, to Paddle.com. My research shows Paddle.com as a software reseller. I emailed paddle.com inquiring about the $27.95 and what it was for. This morning (10/14) I received an email from paddle.com saying I purchased a subscription for Restoro, game an order number, email used, and date ordered.
    This is totally bogus as I never heard of paddle.com or Restoro.com. There is no software from either company and there are no downloads from them.
    I don’t know how they came up with the info cited in paddle.com’s reply to my query. I’m prepared to notify CFPB about this. Waiting to see if I will receive a refund and cancellation of something I never ordered.

  9. Hi Jim
    I was having problems with my notebook’s performance, the browser was very slow, although Task Manager wasn’t indicating that there was a high performance load. I was sucked in to downloading Restoro and running their scan, which showed all sorts of problems. I paid my subscription for Restoro to clean it up, and all looked good for a short time. The poor performance returned, and after many days I found a piece of malware called Adaware hiding in my system, that had been downloaded by some other software. I got rid of it, and things were okay for a little while, but I found that after rebooting my notebook, the web performance would degrade as the day went on. So, again I would run Restoro (I’d already paid for the subscription so no further charges), it said everything was fixed, I rebooted and the performance was better, . . . for a while.

    I read your report on Restoro, so I ran the scan, cleaned everything up, rebooted and then ran Restoro again. Lo and behold it picked up all sorts of problems !!!

    I uninstalled Restoro, being careful to only uninstall the software. I rebooted my notebook again and started to use my web browser. Well, the performance improvement was dramatic, and has been all day with no degradation.

    My conclusion – Restoro continues to run in the background even if you haven’t launched it. I believe it has some sort of algorithm that gradually and subtly degrades your PC’s web performance over several hours, so you have to run Restoro again to “fix all the performance problems”, problems which it’s actually creating! And this goes on day after day, all the while trying to convince you Restoro is doing a great job, when in fact it’s creating the problem!

    So, I agree – stay well away from this very sneaky and disgusting piece of software.

    1. Hey Jon,

      Great information. Thank you. I would not be at all surprised if Restoro was creating its own issues to fix, sounds just like the sort of sneaky tactics that would be employed by this scamware.

  10. I ran Restoro free scan and as expected it tried to sell me the product. No problem in paying for something I use. I purchased the 1 time fix key and went back to did another scan and inserted key. After pressing the correct the issues button it returned me to the sales ad page and tried to sell me the platinum edition and wouldn’t do anything more. I tried 3 times with the same results (also as expected). I complained to Restoro (notice the are no phone numbers or physical address – another scam alert) didn’t hear back from them for 3 days (“we’ll get back to you within 24 hours”) and told them I wanted my payment refunded. Days later they got ahold of me and told me they want to send me a survey – never got that either. Today I bought IOLO System Mechanic and ran it. Computer runs like a charm. Problems corrected. I still want my money back from Restoro.

  11. Thanks so very much! I can’t tell you what a relief it is to get good, honest information about things like this!!!! I’m subscribing to your newsletter! Thanks so much again!

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