Reimage is an online Windows repair tool which scans the system for free, then requires a payment to fix any identified issues.
DCT may be a small fish in a very big pond but we still receive quite a few partnership and affiliate offers. These offers generally involve some sort of quid pro quo arrangement – requiring DCT to promote or advertise a product for example – so we vet each and every offer thoroughly. DCT is very fussy about any partnerships or affiliates, maybe our standards are overly rigid but we value our reputation highly.
Recently, we received one such offer from the makers of Reimage Repair who, in their email, cited MajorGeeks as one of their existing partners. As you may be aware, MajorGeeks has been DCT’s recommended download portal for some time, so this association definitely gave the offer some credence. As usual, I set out to vet the software and was surprised to come across a slew of negative connotations.
Being unfamiliar with Reimage Repair, my first step was obviously to visit the Reimage product page where I was immediately confronted with a site warning from WOT (Web Of Trust).
Now, as is the case with all these types of services, WOT’s ratings are not always 100% accurate and should only ever be considered as a guide. In fact, I’ve often come across negative ratings from WOT with little to zero apparent justification. However, in the case of Reimage, there are multiple negative comments spanning several pages and all reiterating similar complaints regarding adware and scareware-type tactics. Not a good start!
Next up I searched for reviews. I came across a number of editorial reviews which, I admit, were in the main quite favorable. However, favorable editorial reviews are not always trustworthy, are they? So, it was the user comments under the reviews which I was most interested in. Sure enough, more of the same, numerous users reporting similar issues regarding adware and scareware-type tactics. A definite trend was emerging.
During the online search I also came across a report on Reimage from ShouldIRemoveIt which includes the following warning:
By this stage we had already decided to decline the offer. I hasten to add that I did not install or test the software first hand simply because, in light of my findings thus far, I didn’t feel it was really necessary. Besides, proper testing would have to involve a malfunctioning PC and the high likelihood of me needing to part with some of my hard earned dollars.
Reimage and MajorGeeks
I was now surprised that, considering its poor history and rep, MajorGeeks would be associated with this type of software and posted my findings in a comment under a Reimage promotional piece on the MajorGeeks site. There were also comments from another person reiterating similar experiences with the software. To my dismay, mine and all other negative comments were subsequently deleted by MajorGeeks.
The deletion of the comments is actually more troublesome to me than promoting the software. I think it’s fair to assume that MajorGeeks considers Reimage Repair an honest and safe tool, otherwise why would they be promoting it? However, selectively deleting negative comments, especially factual comments, seems unusually protective and most out of character for MajorGeeks.
I realize that a good deal of the evidence is quite old and I also realize it’s largely circumstantial. However, just the sheer volume alone has to cast some doubts over Reimage Repair. You decide.
- http://au.pcmag.com/reimage/6337/review/reimage (scroll down and check the comments)