Is Reimage Repair Legitimate?


Reimage is an online Windows repair tool which scans the system for free, then requires a payment to fix any identified issues.

reimage-three-steps

DCT may be a small fish in a very big pond but we still receive quite a few partnership and affiliate offers. These offers generally involve some sort of quid pro quo arrangement – requiring DCT to promote or advertise a product for example – so we vet each and every offer thoroughly. DCT is very fussy about any partnerships or affiliates, maybe our standards are overly rigid but we value our reputation highly.

Recently, we received one such offer from the makers of Reimage Repair who, in their email, cited MajorGeeks as one of their existing partners. As you may be aware, MajorGeeks has been DCT’s recommended download portal for some time, so this association definitely gave the offer some credence. As usual, I set out to vet the software and was surprised to come across a slew of negative connotations.

Being unfamiliar with Reimage Repair, my first step was obviously to visit the Reimage product page where I was immediately confronted with a site warning from WOT (Web Of Trust).

wot-warning-screen

Now, as is the case with all these types of services, WOT’s ratings are not always 100% accurate and should only ever be considered as a guide. In fact, I’ve often come across negative ratings from WOT with little to zero apparent justification. However, in the case of Reimage, there are multiple negative comments spanning several pages and all reiterating similar complaints regarding adware and scareware-type tactics. Not a good start!


Next up I searched for reviews. I came across a number of editorial reviews which, I admit, were in the main quite favorable. However, favorable editorial reviews are not always trustworthy, are they? So, it was the user comments under the reviews which I was most interested in. Sure enough, more of the same, numerous users reporting similar issues regarding adware and scareware-type tactics. A definite trend was emerging.

During the online search I also came across a report on Reimage from ShouldIRemoveIt which includes the following warning:

reimage-shouldiremoveit

By this stage we had already decided to decline the offer. I hasten to add that I did not install or test the software first hand simply because, in light of my findings thus far, I didn’t feel it was really necessary. Besides, proper testing would have to involve a malfunctioning PC and the high likelihood of me needing to part with some of my hard earned dollars.

Reimage and MajorGeeks

I was now surprised that, considering its poor history and rep, MajorGeeks would be associated with this type of software and posted my findings in a comment under a Reimage promotional piece on the MajorGeeks site. There were also comments from another person reiterating similar experiences with the software. To my dismay, mine and all other negative comments were subsequently deleted by MajorGeeks.

The deletion of the comments is actually more troublesome to me than promoting the software. I think it’s fair to assume that MajorGeeks considers Reimage Repair an honest and safe tool, otherwise why would they be promoting it? However, selectively deleting negative comments, especially factual comments, seems unusually protective and most out of character for MajorGeeks.


I realize that a good deal of the evidence is quite old and I also realize it’s largely circumstantial. However, just the sheer volume alone has to cast some doubts over Reimage Repair. You decide.

References:

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About the Author

Jim Hillier

Jim is the resident freeware aficionado at DCT. A computer veteran with 30+ years experience who first started writing about computers and tech back in the days when freeware was actually free. His first computer was a TRS-80 in the 1980s, he progressed through the Commodore series of computers before moving to PCs in the 1990s. Now retired (aka an old geezer), Jim retains his passion for all things tech and still enjoys building and repairing computers for a select clientele... as well as writing for DCT, of course.

33 Comments

  1. One other sign that this is a scam is the large number of alternate domain names they post the exact same content onto. I guess they are constantly being shut down, and have to keep multiple sites running simultaneously in order to keep their fraud going. Also, the “Contact Us” and “About Us” links actually *redirect* to another site that will load the exact same page. Yeah, *that’s* not a sign of a reputable company.

    Considering I encountered their sites looking for a solution to a problem with a Playstation3, they are just throwing a whole lot of bovine-stuff pages to the web, hoping it will land in the lap of some sucker. People like this should not only be shut down, they should be *banned* from ever touching a computer again.

  2. Do not use! Black screen with only a cursor for two days…. Ran the software without any change or effect in resolvings the problem. Two days later ran SFC and problem was resolved. Reimage was suppose to have ran SFC in it’s software repair. Filed a request for refund with Reimage but never received one. Filed a dispute with Paypal and Paypal decided that Reimage completed its software delivery therefore decided to award the dispute in favor of Reimage.

  3. the weird thing is, there is an ad for this product in the middle of your review! needless to say i am not going for it!!

    • Hi Joe,

      I hate when that happens.
      We don’t have much control over what Google sends us. They let us choose some categories and that’s about it.

      Richard

  4. Yes I got sucked in too. I paid $39.00 for the tuneup which did not work and then I bought the yeat plan for $220.00. It did not work and they killed the computer!!! I could not get on line at ALL!! The computer was slow and would freeze and instead of fixing the problem they killed my computer and they could not fix it. I then hired another computor tech and he got it up and running. Thank you Denny’s Computers. I could never recomend them to anyone.

  5. well..thanks guys..i’m sure as hell not takin a chance on it…thank gawd for the leeeetle voice in my head that said…ahhhh what the hell..see if there’s a review..
    ( i quoteth Scotty..)
    ” Dammit Jim..i’m a MECHANIC.!!.not a computer-y fixxer guy..!!! “

  6. Reimage is absolute fraud that should be avoided! You have to pay 39-49 dollars after they scan and point out problems. The fee is supposed to be for the repairs. When supposedly fixing the repairs in my case the repairs got stuck on 82%. They have 24/7 customer service. When I clicked it and explained what happened, they said no problem, let me hook you up with a Windows 10 specialist to resolve the issue. He did scans and supposedly found lots of problems that needed fixing. He would not fix them unless I purchased “life-time protection” for only $295. Stay away from these criminals!

    • DO NOT USE OR BUY REIMAGE REPAIR – IT IS A FRAUD!!!
      I had a similar experience as Tony. Several months ago, I tried the Reimage Repair and then purchased it to fix my “problems.” After the fix, the PC seemed to work much better so I was initially satisfied.
      Then, a week ago, ransomware (mail.ru) hit my PC, forcing me to wipe my boot drive, reinstall a purchased copy of Windows 10, scanned my hard drive with anti-virus, and began to reinstall all my apps.
      I reinstalled Reimage Repair (it was the third app I installed) and since I owned a license, tried to enter my purchased license. The program stated that my license key was invalid and instructed me to send an email requesting a license key. After unsuccessfully attempting to enter the emailed license key three times, I called Reimage Repair’s number (888-221-6003) displayed at the top of their program.
      Emmanuel answered the phone and agreed to help me with providing a valid license key. I sensed right away that he was using social engineering techniques wanting to know about my PC technical skills and explaining how intrusive malware can be. I also heard much background noise wherein others like Emmanuel were talking to customers.
      I explained that I very recently wiped my drive, reinstalled a fresh Windows 10, had scanned the hard drive with anti-virus after installing Windows 10, and was merely reinstalling Reimage Repair. He ignored my requests to provide me with a valid license key for the Reimage Repair I purchased previously.
      Wanting to see what he was up to and knowing that I was going to wipe my hard drive and reinstall Windows 10 after the phone call anyway after sensing that he was up to no good, I let him install LogMeIn123 and remote connect to my PC for him to “demonstrate” exactly what was wrong with my PC. Mind you… this was a clean install and there was little he could do. Besides… I do my own PC hardware work and was looking for an excuse to replace my 4-year old machine although the hardware has been significantly upgraded. lol
      Well, he tried to demonstrate what was wrong but since he had little to review (only two other apps plus Windows 10 were installed), was having difficulty coming up with examples.
      Then, the real reason for his efforts was finally revealed. He told me that I need a senior systems engineer to scan and fix my computer and it could take 1-2 hours. Of course, I could sit in front of the computer to observe and learn but that was not necessary. Obviously, additional charges were needed. He opened Notepad and typed a line for 1-year, 2-year, and 3-year costs to fix and maintain my PC, and… wait for it… provide me a subscription to McAfee. The cost was $200, $300, and $400 respectively. I told him that I prefer Avast Premium and already have a subscription. So he removed McAfee from the “offer” and changed the cost to $100, $200, and $300 respectively. For those of you who have ever been exposed to aggressive sales techniques, this should sound familiar. I told him that I was confident in my PC technical skills, did not need their services, and again requested that I be provided a valid license key for the program I purchased a few months ago. He continued to press and told me that since I was a valuable Reimage Repair customer, he could offer me a 1-year service for $60. I declined, repeated my request for a valid license key, and stated that if he could not provide it, I wanted a refund for the remaining months on the subscription.
      At this point, I quickly terminated the LogMeIn123 connection resuming control of my PC. (I know, I know. I should have never given him control but remember I wanted to see how far they would take this. After all, what did I have to lose except a few bucks on an app or a new PC that I was coveting?) Terminating LogMeIn123 seemed to rattle him. With a strong voice, I repeated my request…provide me a valid license key or a refund. Emmanuel told me that I would receive an email with a valid license key. I told him that I wanted to remain on the line until I received his email but he wanted to get off the line. He told me that I would receive the email with 24 hours. We hung up.
      In about 10 minutes, I received his email with the valid license key. Guess what? It was the SAME LICENSE KEY I received earlier via automated emails. Wanting to see if it really worked, I typed it into Reimage Repair. You guessed it… the same key worked.
      Obviously, Reimage Repair has developed a scheme wherein if a past subscriber reinstalls the app, the key is deactivated causing the subscriber to call “customer support.” Now that they have the subscriber on the line, they try to reel them in with promises and requests for additional charges. I agree with Tony… this is criminal but at the very least is extremely unethical. Caveat emptor.
      BTW, after checking the valid license key, reformatting my hard drive, reinstalled Windows 10, and removed all traces of the Reimage Repair app from my office.

  7. To the DCT staff. Believe the time has come (is passed) to close this topic from posters and politely put an end to posting comments without reading previous posts. Thank you, Mindblower!

    • Hi Mindblower!

      As far as I know, and don’t quote me on this, DCT has never closed comments on any of its articles. That doesn’t mean I don’t see your point, however.
      I will mention this to Dave, but don’t hold your breath,
      Richard

    • To Mindblower:

      I find it interesting that you tried to place a “gag order” on this topic on 10 July 2017.

      Most of the comments that I have read since this review was first presented on the 20 September 2016 appear to show that there is a continuing concern with this particular software. It would seem a concern that users should continue to be warned of.

      Your repeated comment and suggestion “to close the topic” really raises the question about your affiliation, and personal interest in this software provider. And that, despite continuing anecdotal evidence regarding the usefulness or otherwise of the software,

      Having read the comments from the review to this date, I cannot find any that have asserted the program to be of any use at all. Most have simply continued to show it to be a scam. I only found one that attempted to support the opposing argument. That with no stated personal use of the software.

      Have I tried the program? Yes some years ago on a relatively inconsequential computer thankfully: with similar results to those described in the majority of comments preceding my own.

      My vote is to continue the comments until the software can be shown to be beneficial and fit for the purpose which it purports to provide.

      Pete

      • Peter: Why are you personally attacking me?

        Saying I tried to put a “gag order” on this topic, are not nice words and not true. Did you read the rest of the posts? There are over 60 and growing.

        My comments are given freely. Sometimes I might get a thank you, or slap on the face. This is my reward.

        I believe all articles have a respond life. If there is a change, then maybe that article should get another look with a new date.

        Constant posting by first timers months later only shows they just saw the original article NOW, and IMHO just want to vent their frustration. Do they add any new information – other than it was bad and is still bad – NO. Do you honestly expect a change with the product/company?

        Peter, I wish you could see things from my point of view, Mindblower!

  8. Malwarebytes, a program I greatly respect, identified Reimage Repair (RR) as a PUP (Potentially unwanted program) on my computer. I don’t recall ever using RR, but there it is, among all the other system utilities I have downloaded to try-out over the years.
    So now my choice is whether to delete the program according to Malwarebytes’ assessment or leave it installed for possible future use.
    I decided to do some research, and by good fortune I arrived at DCT and read this thread.
    Firstly, I must express my gratitude and appreciation of the original article and all the comments herein. It’s often very difficult to sort chaff from substance when it comes to web information but Jim Hillier’s article simply shines as a beacon of quality, integrity and transparency.
    I don’t often comment on articles or threads, but to me this one is exceptional.
    It reflects both Jim’s honesty and Dave’s ethos. Right down to the last comment written above (Richard Pedersen). It shows that free speech and well-reasoned comment is valued here, even long after an original article is published.
    So why would “Mindblower” want to close down the comments to this thread? My cynicism is quick to be suspicious. Richard’s prompt response is just another outstanding example of the DCT culture.
    Now, as previously mentioned, not only do I seldom add comment but it’s even more rare for me to make a donation to a website. On this occasion, however, I am so moved by the ethics of DCT that I will be making a donation as soon as I have finished this comment.

    Oh..and in case you were wondering .. what did I decide to do with RR? I needed to go no further than reading this excellent article, and the honest comments that good readers have contributed. Even if there are redeeming features to this program, the ethics of the company have proven so questionable that, for me, the quality of life is gone when the heart is so profoundly diseased. I have removed RR. And I continue to put Malwarebytes on a pedestal.

    • Thank you for the kind words, Lynton. Without ethics we would have nothing, and we greatly appreciate that our readers realize that!

    • “So why would “Mindblower” want to close down the comments to this thread? My cynicism is quick to be suspicious.”

      Really? Closing comments does not remove the thread. It just puts an end to something that was started in September 2016. If you read everything prior to your post, you’d notice there are many comments stating the same obvious conclusion, was bad then and is still bad now.

      Why do people feel the need to thank and warn others over and over again? Might they be seeking the spotlight? Can you see why I might want to put an end to this without removing the excellent article and posted comments, Mindblower!

      • No! No Mindblower! I cannot “see why I (Mindblower) might want to put an end to this”.(quoted from your comment of 5 Feb, 2018)

        The problem continues to exist according to continuing responses. Closing the comments, even “without removing the excellent article and posted comments” (quoted from your comments) to date, may give the impression that the problem has been addressed. Continuing comments assert that it has not.

        You have asked the question, “Might they”, (presumably referring to some or all of the nearly 60 respondents to this thread,) “be seeking the spotlight?”

        When I’m pointing a finger elsewhere, I endeavour to remain conscious of the three fingers on my hand pointing back to me. Is it possible that it may be YOU who is claiming the spotlight?; or have some other reason for interest in this thread?

        You have continued to be interested in this thread according to your comments on the progress of the article, which, as you pointed out, commenced in September 2016.What possible interest could you have in the continuing comments of a thread that you assert should be closed?

        In your own words “Did you read the rest of the posts? There are over 60 and growing.” you also commented that you “….believe all articles have a respond life. If there is a change, then maybe that article should get another look with a new date.” It’s my belief that that comment may be fairly applied to gardening or home improvement magazines.

        Again I question “what is your continuing interest in this thread?”

        Contrary to the import of your question “Why are you personally attacking me?” I am not, I do not know you. However I am attacking the idea that this thread should be closed and that people should consequently feel that its closure may be a sign that the problem no longer exists.

        • I’ve very recently taken a fresh look at Reimage, checking user comments around forums, on WOT, in response to reviews, etc., and I can report that the situation regarding Reimage definitely has NOT changed. Similarly negative (up-to-date) comments continue to roll in all over the net. Comments regarding users being duped into parting with additional money, failure to refund when the software either didn’t work or even made matters worse.

          I agree 100% with Peter, the continuing flow of negative comments here lets people know that the situation remains the same and they should still treat Reimage with the utmost caution.

  9. As a new subscriber to DCT I have been slightly surprised to read above the 56 comments which are 100% biased against Reimage Repair. Statistically that fact in itself is in the very least misleading as it implies that no one in the entire world has ever felt able to say anything positive about the software. Despite being involved with computers from the days of the TRS80 and the BBC Micro to Cray computers I am not equipped to dissect the negative comments made and by no means intend to suggest that things are not as other subscribers have found them. However, it does seem as if I am living in a different world because I have used Reimage Repair, in many iterations, on two desktops and three laptops over many years and have never once had problems with it nor had reason to doubt what it was doing to my machines. I have been in the position that, having run it, as a proof test I have been able to follow it by running Norton, Sophos, McAfee, Avast and AVG and have been satisfied that anything they pointed out was not related to Reimage Repair. Perhaps I should conclude by saying that I am not, and never have been, connected with the company that produces Reimage Repair.

  10. Reimage Repair did not work at all for me. I had problems with Windows update and they said that they could take care of it. I paid $34.95 for the license and ran the software and they said that found significant problems with my computer and said that they could fix them but I had to pay something like $200 or more for a lifetime of Reimage service. I did not fall for that and they would not fix anything. I uninstalled the software and they said that they would refund my original license fee. I am still waiting for the refund after a couple of months.

  11. To zircon. Where to begin a reply is the difficult part. You’re new to DCT, have read all the comments about Reimage Repair, appear to be an experienced users, but doubt findings because till you visited, nobody had anything positive to say. And you are using Reimage Repair for many years with no ill effects. Might I inquire if you were ever asked for monet?

    Not all of those who commented were either asked, and not all used the program for a length of time. Some like me just posted their findings. The article was published in September of 2016, and comment after comment till yours did not shine a positive view on this product. Makes me wonder why it took so long for a positive reply, Mindblower!

  12. No I have never been asked for money though I have only once had to contact the company when, during a change of machines, I couldn’t lay hands on my licence keys. They responded immediately with the information I needed. What struck me as most odd about the list of negative views was the absence of a single positive one, it being inconceivable that DCT would cherrypick responses. I would have thought that if the software is as bad as has been suggested it would have come to light before now and the company would have been out of business. We lived through the era of shareware when many pieces of software came and went, some of which could be made into useful tools by a minor rewrite. Nowadays the sheer cost of producing good software, advertising, marketing, and the oncost of office space, multiple servers, connectivity, etc. means that only the better ones should survive. Perhaps we should revisit this in a year’s time to see whether Reimage Repair is still extant.

    • Hi zircon,

      Agreed– DCT most definitely does not “cherry-pick” comments to suit our whims or fancies. Our readers say what they may say, and it is left at that, unless of course, it is uncivilized.
      We have certainly seen our fair share of uncivilized comments on this blog, to which we respond with utter disdain, or perhaps not at all. I guess it all depends on the current “temperature”.

      Not replying to a troll-bait, idiotic, negative comment is sometimes much more injurious to the offender’s psyche, and is therefore much more pleasurable for me. 😈 Bwa-ha-ha-ha-ha… sorry… I had to let that one out… ahem… scurrying off –> stage-right…

      Revisiting this issue has not been a problem. You happen to be comment number 60 on this old post. This pleases me to no end and gives Jim Hillier great credit for his insight on the subject. It is remarkable to me that an article as dated as this one continues to attract as many responses as it does.

      This may be one of the reasons DCT does not tend to close comments on its articles–
      “The Articles are dead. Long live the Articles!”

      Thank you for your comment,
      Richard

  13. To zircon. Thank you for taking the time and reply. You stated ” I would have thought that if the software is as bad as has been suggested it would have come to light before now and the company would have been out of business.” I would totally agree with you, if not for the out pouring of comments.

    Extract from my first post “Jim. After reading your comments, I visited Major Geeks and watched their video on Reimage. Interesting presentation. I d/l, installed and ran the scan. Results were informative, till it alerted me of a Artemis Trojan, Privazer. It was going to be deleted had I accepted the offer to purchase said software. That’s when I Uninstalled Reimage, and decided to report my findings.” I’m not sure if you’re aware of “Privazer”, and it’s not uncommon for one software to find another suspicious. This is up to the user to decide, so my gut told me not to put any faith into “Reimage”.

    And quite recently I wanted to put an end to comments where one poster commented “My cynicism is quick to be suspicious”.

    So zircon. I believe my comments speak for themselves. They report my findings, Mindblower!

  14. Thank goodness for Malwearbytes just ran scan and up pops warning Bloodhound.MaPIE found in REIMAGE so called windows repair program my Norton security program removed it automaticly from my windows program

  15. Got stung myself yesterday. Sounded great,… great reviews etc. Very professional site with reviews and major links to what seemed to be credited companies they are involved with.
    Once i paid the “yearly” fee to have this service (59 bux Canadian).. it starts to do its thing and finds issues or not with my system.. however it Stops on (this will take 15 min to finish) and after 4 hours i had to call the service number.
    I got a “agent” stationed in India.. she was sweet and professional and seemingly knowing what she was doing.. She could fix this problem once she had access to my computer……… I am blonde but usually I am not that blonde!.. Yep she had access to my computer.. showec me all kinds of issues i had……..
    To make a long story short she showed me i had programs i did not allow and it is important i have a program to not allow this.
    Now Reimage was not good enough.. .I was now pressured to purchase a $500 service that would not allow these things to get into my computer. I told her i could not afford it. She asked me my age….. Due to being “54” i was considered a “senior citizen” .. 🙁 she was going to give me a deal .. lowest she could go $300 unlimited for life!
    At this time I was like OMG what have i done. This is a scam Reimage is bullshit as they can’t “FIX” my problem as they stated.. now i had to give funds to get ALL THE HELP I WOULD EVER NEEED!
    I cut her extention off to my comuter… then another agent took access .. i deleted that too.
    They never emailed me or called me back.. can you imagine THAT!
    I called my credit card company who is going to give me my initial funds to me back … I was then instructed to cancel credit card and have a new one issued.
    Contact all banks i deal with online and alert them etc.
    Then going to get computer cleaned up.
    What horse shit. I feel so stupid for getting stung as I am usually pretty good at getting this kind of crap before i go to far.
    I just had one of those moments when I didnt’ think or look into it very good.
    REIMAGE is A FRADULANT SCAM

    • You poor thing. Sorry. Here’s what you do now. Download the Free version of MalwareBytes and run the Full Scan. Then download the Free version of SuperAnti-Spyware and run that Full Scan. Then run the Full Scan of whatever virus scan you have installed. Then you should be good. No more blonde moments! Lesson learned. Also, if anyone ever calls you out of the blue and says you have a virus or malware on your computer (they wouldn’t know!) and they need access to your computer, and they have an Indian or Pakistani accent, or not,, same thing!!
      Good luck

    • Oh, and CHANGE YOUR PASSWORD to get in to your operating system, and change your email and online banking password IMMEDIATELY!!!

  16. Hello Bethanne, I am sincerely sorry that you are among the many others who have been caught in this trap. As you say,
    it “…….Sounded great,… great reviews etc. Very professional site with reviews…….”

    I also know, from personal experience, what you have gone through. Thank you for giving details, despite, as I and many others have done, feeling angry, ripped off, exposed, invaded and then probably left feeling ‘silly’ and embarrassed.

    I unconditionaly support and recommend the suggestions made by Tom on Thursday, May 10, 2018 at 12:00 am. There are other programs that would be helpful. Please seek advice from someone you trust.

    If we could only put these warnings up in bold neon lights,…… but we are doing the best we can, given what resources we have. Some make statements such as,
    “…..comments which are 100% biased against Reimage Repair…….” .by Zircon on Feb 20, 2018..
    In fact it is not a question of bias at all, because bias considers a personal choice of leaning in favour of, or against one of two or more similar and otherwise favourable entities, as in the sporting arena. It is not bias that finds people coming to this, and other similar sites. It is mostly very unpleasant personal experience. Except in the case of the incredibly few positive responses, maybe three out of sixty, they are all negative experiences.

    Indeed, these scams are disguised extremely well, they are very professionally constructed and presented. They are often connected with, and inserted so closely to the script of otherwise very well tested and legitimate websites, as to appear to be part of the guidance given, supported or recommended by those websites.

    Zircon asserts on Feb 21, 2018 that
    “I would have thought that if the software is as bad as has been suggested it would have come to light before now and the company would have been out of business.”
    That assertion assumes that these businesses operate according to a business model that is affected by client/customer satisfaction or dissatisfaction. But the only rating of these scam sites is the review structure that is offered here and other similar sites, which we most often arrive at as a result of our own unfortunate experience.

    These businesses hide under the cloak of anonymity (the web), and have an enormous (ginormous) pool of ‘prospective clients’ (understatement). As such, they can be considered to be virtually unaffected by customer satisfaction or otherwise. It is only when people realise that something is amiss, and they then come to websites like this, that the extent of the scam becomes apparent to them.

    Notice that the first ‘call centre’ person, ‘of a helpful company’ spoken with, once first contact and basic personal details are provided, often passes the call to a second person and so on. Many of these people may not be aware that they are involved in a scam . They may simply be given a script to follow and standard answers to respond to objections presented by the prospective ‘client’. The longer the ‘client’ stays on the phone, the better the chance of conversion to a ‘sale’. Unfortunately, people who work for very little income don’t ask too many questions.

    This model is also used by the numerous telephone callers ringing me, ostensibly, from my telephone provider or from Microsoft telling me that a problem exists with my internet connection. It is supposed to cause disruption to my service or even the whole network. They then attempt to lead me through the “Run & cmd” prompt sequence which would give them full access to my computer in order to “rectify the problem”. BUT THEY WOULD THEN HAVE FULL ACCESS TO MY COMPUTER

    Another question arises:-
    “Who, and/or, what activity is being funded by the unfortunate ‘customers’ (us).”???.
    As a result of our experience, we are only then lead to this and other similar sites on the web. It is possible and , I think, very likely, that the funds collected by many of these entities here in Australia and overseas may well be used for purposes we would be EXTREMELY UNHAPPY about supporting. I think it is fair to say that it may not just be oil fields that fund the operations of what many consider to be some of the least desirable agencies operating in the world. We unwitting ‘fund providers’ are not limited by regional, national, physical, currency or military boundaries and have a relatively high capacity for discretionary expenditure..

    Before some say it, I really don’t care if I am called a “conspiracy theorist”. It just makes sense to know who you are supporting.

    Zircon and Mindblower, please remember that I do not know you, so anything I say is not personal, However, I do hope my comments are constructive.

    • Yes Peter, this time your comments are constructive. Don’t know why you are unable to see that we are on the same side.

      To ALL: Find your “Remote Setting” on whatever operating system you are using and UNCLICK the “Allow Remote Assistance connection to your computer” and CLICK “Apply”. Allowing/granting this permission is the most dangerous think you can do. Worse that operating your computer without any protection. Think. Would you give strangers keys to your home or automobile?

      If you truly need to give this permission, then do it properly. Have them do it for you. Have their ip address stored on the “Select Users” tab, Mindblower!

    • In my three previous responses/comments to this thread, I hope that my line of reasoning is such as to have been considered clear, consistent and constructive. The discussion addresses the merits of using what is believed to be a particularly malicious piece of software. The question then arises:
      “How long should a thread remain open for comment?”

      That question was first raised on July 10, 2017 and again on January 31, 2018 by “Mindblower” who has posted eleven responses/comments, many of which, I believe, would have proved helpful to the respondents, at least to some degree.

      It is my hope that, with appreciation expressed to Jim Hillier & Daves Computer Tips, this discussion will be allowed to continue. And, in doing so, provide users with one of the forums where appropriate guidelines & comments to help resolve issues arising from use, or, as in some cases, even of exposure to this particular piece of software. Quite often, software like this can be “bundled” with other free or purchased software.

      Hopefully, the continuing discussion will warn some people in time, before they are affected by this software. It may also be useful to those who have seen a “red flag’ in time to delete the software before any funds have been transferred and too much damage done.

      Again, I state my position and cast my “vote” to leave the discussion open. In that regard, I understand that “Mindblower” and I do not agree.

      Regards, Peter

  17. Well sorry for those of you that had problems. I brought it ran it and it fixed my lap top. and it was 41.00 for unlimited use and support. Maybe you guys did not get the right one