How To Fix No Sound After Windows 10 Upgrade


Speaker_IconI’ve already made up my mind about upgrading to Windows 10. I will not be doing it. I have a 3 year old Acer desktop that is working just fine. I have everything set up the way I want, including dozens of customizations and installed programs that may or may not work with Windows 10. Along with the fact that I’ll be getting security updates for a few years yet and my policy of “if it’s not broke, don’t fix it”.

Even if I was going to upgrade I would not recommend it right away. Windows 10 is still too new with possibly too many potential bugs and driver issues. I would wait until January at least. You’ve got a full year to take advantage of the Free Windows 10 upgrade. That being said:

A female client just recently upgraded her laptop to Windows 10 and lost her sound in the process. I immediately noticed that the sound icon in the system area (down by the clock) was muted. So I enabled it and then tested a media file to see if that cleared it up. It did not. All the drivers seemed to be installed and set up properly.

Looking online, there seemed to be a lot of people having the same issue. One suggestion was to update the drivers by going to the device manager, right clicking on the sound card and choosing update driver software. Tried it, drivers updated but still didn’t work.


The suggestion that worked for me was to go to Control panel > Administrative tools > Services, look for the Windows Audio service and stop it – you can just right click on it and click “Stop”.

windows audio services

I’m not sure if it was necessary but I also did the same thing for Windows Audio Endpoint Builder. Then you just right click on each again and start them up again. Sure enough it worked.

Except for this one lady, I don’t personally know anyone else right now running Windows 10. I know that will change with time. When my desktop conks out on me and I go to buy a new one, more than likely it will be Windows 10 and I’ll just have to learn to live with it. But until then…

 

Posted in:
About the Author

Terry Hollett

Terry is a self-taught computer aficionado, who after being exposed to Windows 3.1 in the early 1990's devoured every book and magazine on the subject he could get his hands on. A published author with over 20 years' experience building and servicing computers for friends and family he started his first website in 2002 at Hit Any Key.

8 Comments

  1. I’ve already moved all 3 of my systems (a 4-year old desktop running Windows 7 Home Premium, a 4-year old ASUS laptop running Windows 8.1 Pro and a new Dell laptop I purchased earlier this year running Windows 8.1 Home) to Windows 10 (Home or Pro, depending on the version…) Of course I have full backups of the older operating system, but it’s unlikely that I’d move back from Windows 10.

    Windows 10 has a few rough points and I hope that the next release (Threshold) will resolve my issues with the operating system, but for the most part I’m quite happy with Windows 10. I’ve done a clean install of Windows 10 on the desktop and Dell laptop, while the ASUS laptop is running the technical review. I’ve used the opportunity to clean up my system and install fresh versions of my applications and utility programs to the machines and I don’t see any reason to look backward.

  2. I will not migrate to Win 10 because I can’t control unwanted update downloads. It is my system and I will decide what gets installed. And then there are the privacy issues. I pay for internet by the MB and MS will NOT decide what I download, and what gets uploaded either. 8.1 works fine for me and will be supported until 2023. Then I will buy a Mac.

  3. This posting is extremely late, but this was one of the reasons I reverted back to Windows 8.1 I too had this sound problem, and found it was to the Windows updates. Was able to clear it once, and the fault reappeared. Seems others also know this little tidbit, if you have an older computer, keep away from Windows 10, Mindblower!