There is little doubt that advancements in technology have benefited mankind in many ways. However, there is also a downside to some of these technological innovations and the one I hate most is the awful automated, pre-recorded telephone answering menus.
Reasons I Hate Pre-Recorded Telephone Menus
First off, you are subjected to an overly long preamble with the recorded voice prattling on and on about nothing important and totally uninterruptable. I wish they would cut back on the spiel and just get to the point.
It doesn’t matter what company or organization you are calling, once the overly verbose opening spiel has mercifully ended, the next statement from the pre-recorded voice goes something along the lines of… we are experiencing a heavier than normal number of calls.
No, you’re not! The number of calls is normal, otherwise, I wouldn’t be hearing that exact same message and having to hang on the line for 30 minutes or so every time I call. What you don’t have is enough operators to deal with the volume of normal calls.
Finally, you get through to the options part… press 1 for this, press 2 for that, and so on. You sit there through all the options and, in the end, none of them cover the reason why you are calling. So, out of sheer desperation, you press any darn number just so you can get to speak to a human.
Half an hour or so later, a human voice finally comes on the line but, once you explain why you are calling, the voice tells you that’s not their department and they’ll transfer you to the correct person. You wait a further 10- 15 minutes and then hear the dreaded beeps signifying that the call has been disconnected.
Now it’s decision time – do you put yourself through that excruciating experience again right away or kick back with a beer and chill. I invariably opt for the latter.
The problem is, sometimes these phone calls are about a critical/important matter and the frustration of not being able to get through to resolve the issue increases with each failed attempt. Finally, if/when you do manage to get through to the correct person, your demeanor is often less than cordial. In those cases, the same thought runs through my head… don’t shoot the messenger… as I try to calm my frustration.
Do you have a dislike of a particular technological innovation? Let us know in the comments.