A woman called me because she had purchased a copy of McAfee Antivirus and she couldn’t get it to install. She already had AVG installed, so I told her to uninstall that first. She couldn’t get it to uninstall. She brought her laptop down to me. It was a Windows 7 laptop.
I went to the Programs and Features option in the Control Panel and tried to uninstall AVG. It only gave me the option to repair or add features. No uninstall option was available. Online, I went to find an Uninstaller.
I used a program called AVG Clear. I ran it in safe mode and got rid of AVG, but the McAfee program would still not install.
So I did some research and tried to uninstall McAfee first. I assumed some components installed and were interfering with the setup. So, I went looking for an Uninstaller from McAfee.
McAfee Removal Tool (MCPR) – McAfee Removal Tool (MCPR)
Safe mode is recommended. Run it and click on Next.
Accept the License. Click Agree, then Next.
Type in the security code. It is case sensitive. Then Next.
Let it run. When finished, click on Restart. If it says it couldn’t remove some files, restart the system and run it a second time.
When you get the 8220;Are you sure you want to restart now?” prompt, click on Yes.
My mistake– I did not run it in safe mode. It said it couldn’t remove all the files. I rebooted the system and ran it a second time. It finished successfully and recommended a restart. Afterward, McAfee installed without a hitch.