Crashing Video Drivers Or Malware
My nephew, the last few days, had a problem with his video drivers crashing. Can’t remember its exact name or model but it was an NVIDIA GeForce. When I first tried to fix it I noticed he was almost out of hard drive space which made it hard to download and update to the latest drivers from NVIDIA. So, I was able to help him free up some space and then downloaded the latest software to update the drivers (sorry no screenshots). I tried the other suggested fixes online but the problem eventually keeps popping up again.
He has two monitors and the main screen goes completely blank while the active window switches to the second monitor. I noticed it was hard to get any programs to open. I opened Task Manager to see what was running in the background only to find one program listed –Chrome– and it was using 86% of the memory. When I closed Chrome using the Task Manager, everything on the computer went back to normal.
So now I’m thinking this might be the problem all along. I opened Chrome again to reset it and I noticed an extension with the name of Segurazo (it was active and syncing?). I reset Chrome and decided to do some research on the Segurazo program. I also noticed it running in the background and I couldn’t disable it. It wasn’t listed in the Apps section to uninstall it. I couldn’t disable the service.
I booted up in Safe Mode with Network support. I typed msconfig in the search bar and then checked Safe boot and Network and restarted.
First, I downloaded the Autoruns program and used it to search for every reference to Segurazo and deleted them. Just right-click on an item and choose delete from the menu. Please note, you will need to run this as Administrator to make changes and some changes you will not be able to make unless in Safe Mode.
Then I enabled hidden files and searched for every folder on the system with the Segurazo name and deleted them.
You can read this DCT article to learn how: How To Unhide Hidden Files
Then I downloaded MalwareBytes and ran a scan and it took care of the rest. Malwarebytes calls Segurazo a Possibly Unwanted Program (PUP). It’s known to cause pop-up advertisements, browser re-directs and declining browser performance and functionality, installs other PUPs and it comes bundled with other software. It could be what was making Chrome spike the memory.
Then I let the computer reboot itself. Everything seems normal. Segurazo was history. If this solved the crashing video driver, I don’t know– only time will tell. I’ll keep you updated. A system reset seems to be the only other option.