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Extenal drive does not show
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Flying Dutchman
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November 8, 2011 - 4:27 am
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Hi Terry,

I have a few more questions:
1. What's the exact model of this HDD?
2. When the HDD is connected, do you get any errors/ warnings in Device Manager (also enable Show Hidden Devices in View) and Event Log?
3. Is the Plug and Play service enabled and set to automatic?

Could you, please, answer Jim's question
[quote="ozbloke":3t6sx6vq]What are you plugging the external drive's power supply into, a surge protected power board or directly into a wall socket? Is it the same for both machines? If, on the errant machine, the drive is being plugged into a surge protected power board, try connecting directly to a wall socket and see if that works.[/quote:3t6sx6vq]
And did you try his suggestion?
[quote="ozbloke":3t6sx6vq]On the errant machine; go to Start>Control Panel>Network Connections (or whatever it is called in XP) - is there anything in there about Firewire, 1384 or both? If so, disable that and reboot - then try the external drive again.[/quote:3t6sx6vq]

Please, report back.

I am human

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carbonterry2
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November 8, 2011 - 12:41 pm
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I have the same exact problem with any HDD. I have tried 3 different external that work on my machine. Flash drives appear ok.
I have tried the procedures that OZ suggested. Both are plugged into a surge protector.

Nothing in Network Connections about Firewire or1384.

In Device Manager there is a yellow exclamation icon next to the HDD. When I click on this I get this error message:
Cannot start (Code 10)

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Jim Hillier
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November 8, 2011 - 2:52 pm
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Jumping in here again. I didn't abandon you Terry - FD was doing a great job so I just left things between you two, I've still been following the thread.

On your wife's machine; did you try plugging the external HDD directly into a wall socket for power?

Code 10 is a driver issue - which is exactly what FD suggested in his/her initial post. What is confusing the issue is that drivers are generally device specific and the machine does not recognize [b:344xxk2r][i:344xxk2r]any[/i:344xxk2r][/b:344xxk2r] external HDDs at all...doesn't make sense.

Try this:
1) Connect an external HDD and locate the entry in Device Manager. Double click on the entry for the external HDD, click on the [b:344xxk2r]Driver[/b:344xxk2r] tab and then on the [b:344xxk2r]Uninstall[/b:344xxk2r] button.
2) Disconnect the external drive and reboot the machine.
3) Wait until the machine has finished rebooting and connect that same drive again - you should now see a message that a new hardware driver is being installed.

Can you now access the drive on that machine?

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Flying Dutchman
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November 8, 2011 - 3:12 pm
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[quote="ozbloke":o0ctlo0c]Try this:
1) Connect an external HDD and locate the entry in Device Manager. Double click on the entry for the external HDD, click on the [b:o0ctlo0c]Driver[/b:o0ctlo0c] tab and then on the [b:o0ctlo0c]Uninstall[/b:o0ctlo0c] button.[/quote:o0ctlo0c]
If I may, it's easier to just right-click on the external HDD entry (the one with the yellow exclamation) and choose Uninstall

[quote="ozbloke":o0ctlo0c]What is confusing the issue is that drivers are generally device specific and the machine does not recognize any external HDDs at all...doesn't make sense.[/quote:o0ctlo0c]
Not always the case for external HDDs as Windows come with generic drivers for handling them (the only time I had to install a specific manufacturer's driver was for my WD 3TB USB3.0 HDD). So, if that gets messed up, any HDD should be affected.

Cheers

I am human

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carbonterry2
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November 8, 2011 - 4:30 pm
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Changed power source...nothing
Uninstalled driver...rebooted...message:
"There was a problem installing your device. It may not operate correctly" (or something close)
Thanks for your persistence guys.

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Jim Hillier
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November 8, 2011 - 5:01 pm
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[quote:2jk60fck]There was a problem installing your device. It may not operate correctly[/quote:2jk60fck]
Yep, that's just what I suspected - seeing the computer will not recognize any external HDDs at all.

Seems some system files may be corrupted Terry. Do you have an XP installation disc on hand?

You could try running [b:2jk60fck]sfc /scannow[/b:2jk60fck]. Or, as last resort, perform a repair installation.

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carbonterry2
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November 8, 2011 - 5:42 pm
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I just tried sfc /scannow
and got a request to insert XP Disk

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Jim Hillier
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November 8, 2011 - 6:08 pm
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[quote:1oacu7j9]I just tried sfc /scannow
and got a request to insert XP Disk[/quote:1oacu7j9]
Yep, that's why I asked if you had an XP installation disc on hand - do you?

If not, then perhaps you could borrow one from among family and friends. It must be the same XP edition as the original installation.

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carbonterry2
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November 8, 2011 - 6:18 pm
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Yes, I'll get to it later tonight. Going out to eat with friends and then I have to make some products for shipment to Cabela's in the AM.
Thanks for all the help.

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Jim Hillier
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November 8, 2011 - 7:21 pm
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[quote:gtu4vbe1]What is confusing the issue is that drivers are generally device specific and the machine does not recognize any external HDDs at all...doesn't make sense.

Not always the case for external HDDs as Windows come with generic drivers for handling them.[/quote:gtu4vbe1]
Yes FD, driver[u:gtu4vbe1]s[/u:gtu4vbe1] - with the emphasis on the plural. And I was [b:gtu4vbe1]not[/b:gtu4vbe1] talking about manufacturers' drivers.

Try this; Take any external drive (including flash drive) which has never been connected before, connect to the computer and you will get a message that the a new device driver is being installed. Now disconnect that drive and connect a different one, which has also never been previously connected - what happens?

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carbonterry2
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November 8, 2011 - 11:25 pm
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OK, did the sfc /scannow and inserted the XP installation CD. There was a lengthy scan to make sure everything was set to default (?)
After finishing the scan the window closed and....nothing else happened.
Reboot....external does not show
I have a feeling that a "R" is in my near future.

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Jim Hillier
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November 9, 2011 - 2:28 am
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[quote:11yprf7f]I have a feeling that a "R" is in my near future.[/quote:11yprf7f]
Yep, sure starting to sound that way Terry. A repair installation is the way to go. It replaces system files only so is non-destructive. Sing out if you need any help with that mate.

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Flying Dutchman
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November 9, 2011 - 5:26 pm
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Hi Terry,

Sure doesn't look very promising, but maybe you could still try to rebuild the USB drives before going for repair installation.
First, you could try to follow [url=http://forums.whatthetech.com/index.php?showtopic=97497:3qchp6dm]these directions[/url:3qchp6dm].
Do the same for all devices under Storage Volumes. You'll be asked to reboot, so decline untill you're through with all of them. There's also a chance that a Storage Volume won't uninstall, ignore the message for now and move to the next one.
And to make absolutely sure, reboot [u:3qchp6dm]twice[/u:3qchp6dm].

You could also check the reigistry for USB related entries causing trouble.
Be sure to back up the registry before attempting anything. Also, move this file C:WINDOWSinfinfcache.1 to another location as a backup measure and to avoid any local cache issues.
1.Open the registry (Run>regedit and hit Enter or click on OK).
2. Open these locations:
HKEY_LOCAL_MACHINESystemCurrentControlSetEnumUSB
HKEY_LOCAL_MACHINESystemCurrentControlSetEnumUSBSTOR
3. Right-click on each and make sure you have full control under permissions (easiest way is to set full control for everyone).
4. Now expand each one to find the entries related to all external HDDs ever connected to the system (their names should show). Make sure not to mess with your mouse entry.
5. Delete the whole parent folder of all related keys and reboot.

Try the HDD again to see if it's now recognized correctly.

Then again, a repair installation may be less time consuming, your choice.

Please, report back.

I am human

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carbonterry2
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November 10, 2011 - 10:36 pm
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Hey guys,
I've tried all of the suggested procedures to the best of my ability. Sorry, no joy!
I'm going to try a system restore tonight. If that doesn't work I'll do a "R" in a couple of days. I'll keep all posted.
Thanks very much for the help.

trw

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carbonterry2
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November 10, 2011 - 11:57 pm
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No Go on the Sys Restore.....

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