June 15, 2019
My Desktop PC has developed a problem. I first noticed it when I attempted to install TurboTax to do my taxes. It wouldn't install and said it couldn't install because it was unable to install the current version of Visual C++ Runtime. It took me FOUR DAYS of checking all kinds of things to finally get it to install the current runtimes (x85 and x64), and TurboTax, including:
- Making sure Updates were current
- Attempting an install with Malwarebytes and Windows Defender turned off
- Running SFC /scannow
- Running DISM (Check/Scan/Restore Health) routines
- Restoring a backup (and then UPDATING EVERYTHING)
- Downloading the current Win11-64 ISO and installing it over the top of my current install, keeping my files/software
- Downloaded "MicrosoftProgram_Install_and_Uninstall.meta.diagcab" and uninstalls/reinstalls of the various versions of the Visual C++ Runtimes on my PC
I finally got TurboTax to install and do my taxes, but then I had to revisit the C++ runtimes all over again to be able to install Ashampoo Burning Studio 27 .... and to get an older version of software from Microsoft called "Snip" to work (I love that app). Pretty sure this isn't the end of this gremlin and that it will bite me yet again with some other piece of software that needs to be updated. Other than doing a "clean install" and having to give up some older purchased Adobe Software that does everything I need (Fireworks, that I can no longer "validate" since they don't do that anymore), is there something else I can look at to remedy this issue??? Have I overlooked something?
August 9, 2011
Hey Vickie,
That is a really strange one. I cannot see that you've missed something, your list of what you've tried so far covers everything I would have suggested. Especially the in-place upgrade, if that didn't fix it I have no idea.
Just to confirm, you are running Windows 11? Could you please let us know what version - 23H2, 24H2, 25H2?
Cheers... Jim
June 15, 2019
Jim Hillier said
Hey Vickie,
That is a really strange one. I cannot see that you've missed something, your list of what you've tried so far covers everything I would have suggested. Especially the in-place upgrade, if that didn't fix it I have no idea.
Just to confirm, you are running Windows 11? Could you please let us know what version - 23H2, 24H2, 25H2?
Cheers... Jim
I'm running 25H2 on an x64 BOSGAME mini-PC. I keep my drivers up-to-date using IOBIT Driver Booster.
The only thing left, that I can think of, is a clean install, which, thus far, I've been attempting to avoid as there is no way to re-activate a re-install of Adobe Fireworks. Just as Macromedia sold that program to Adobe, I really wish Adobe would sell off the rights to that program to someone else as there are millions of folks like me who absolutely love that program.
August 9, 2011
The fact that an in-place upgrade, which involves a complete code swap, didn't fix the issue seems to suggest that there might be a conflict with one of your installed programs. A clean install would certainly eliminate that possibility.
However, I fully understand your trepidation, it's a pain losing all installed software, especially software you've paid for.
Assuming a clean install is your last resort, I have a couple of suggestions, they'll take some time but might be worth the effort if one of them works.
Have you tried an in-place upgrade via Windows Update? This article explains how:
https://davescomputertips.com/windows-11-how-to-fix-persistent-update-issues/
I used it to fix a persistent update issue but it's a universal fixit method. Although it is time consuming, it can't do any harm and might just fix the problem.
You might also check for 3rd-party software shell extension conflicts. These types of conflicts are prevalent among tweaking and optimization tools but can be caused by any 3rd-party shell extensions. This article will explain how:
https://davescomputertips.com/how-to-diagnose-pc-issues-using-shellexview/
Cheers... Jim
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