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the explorer have encountered a problem
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fearlessmophism
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May 25, 2009 - 3:47 pm
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hi.
i changed another pc with windowxp os, when i open internet explorer an error message will come in and it reads..... the internet explorer had encountered a problem and need to close, we are sorry if u are in middle of a programme u need to loose any unsaved data. it will then show ... send error report and dont send. if i click dont send the file closes. what am i gonna do. thanks all.

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Jim Hillier
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May 25, 2009 - 5:58 pm
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Hi - This issue can be caused by a number of factors, sorry but you didn't give us a vital piece of information; i.e. which version of Internet Explorer are you using??

If an older version of Internet Explorer is installed (i.e. version 6 or earlier), a quick fix may be to install a newer version, either IE7 or IE8...both are free and you really should be running one of the updated versions anyway.Try that first and if it doesn't fix the problem or you already have IE7 or IE8 installed, please post back.

cheers.....JIM

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David Hartsock
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May 30, 2009 - 10:41 am
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I agree with Jim. If you are using IE6 or IE7 I would try an install of IE8. This should 'update' older system files and generally corrects problems like this.

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Ken Harthun
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May 30, 2009 - 10:58 am
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As a computer Systems Engineer, I come across this problem regularly. I can say without a doubt that upgrading to IE8 will fix the problem because I've done it a number of times now.

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Mindblower
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June 1, 2009 - 6:05 pm
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My 2 cents on this topic. I disagree with upgrading IE to solve the problem. This is not a solution but a work around. Only if there is not other alternative, would I agree that the upgrade should be used. I prefer using IE6 because of where the toolbar icons are placed and I can add two older programs to the toolbar. IE7 with all the extras does not satisfy, and IE8 I believe is along the same lines as IE7. If I have to live without IE6, then Firefox will be the only browser for me, Mindblower!

"Light travels faster than sound;
That is why some people seem bright until you hear them speak"

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Ken Harthun
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June 1, 2009 - 9:49 pm
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My 2 cents on this topic. I disagree with upgrading IE to solve the problem. This is not a solution but a work around. Only if there is not other alternative, would I agree that the upgrade should be used. I prefer using IE6 because of where the toolbar icons are placed and I can add two older programs to the toolbar. IE7 with all the extras does not satisfy, and IE8 I believe is along the same lines as IE7. If I have to live without IE6, then Firefox will be the only browser for me, Mindblower![/quote:rtwx5e83]

I see your viewpoint, but clients usually aren't inclined to pay for several hours of troubleshooting when there's a quicker way to deal with the issue. Personally, I only use IE when I'm forced to (one application we use at work requires it--not by my choice, mind you!) Firefox with NoScript has been the only browser for me since it was first released.

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OldElmerFudd
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June 5, 2009 - 2:12 am
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My 2 cents on this topic. I disagree with upgrading IE to solve the problem. This is not a solution but a work around. Only if there is not other alternative, would I agree that the upgrade should be used. I prefer using IE6 because of where the toolbar icons are placed and I can add two older programs to the toolbar. IE7 with all the extras does not satisfy, and IE8 I believe is along the same lines as IE7. If I have to live without IE6, then Firefox will be the only browser for me, Mindblower![/quote:m1zb7pwg]

I see your viewpoint, but clients usually aren't inclined to pay for several hours of troubleshooting when there's a quicker way to deal with the issue. Personally, I only use IE when I'm forced to (one application we use at work requires it--not by my choice, mind you!) Firefox with NoScript has been the only browser for me since it was first released.[/quote:m1zb7pwg]

Just a cheerful butt-in here. For different reasons, I agree with both of you.
Ken, I understand that clients want work done fast and cheap. Upgrading can be a down-and-dirty solution. The OP doesn't sound anything like that, though, and it could make life difficult under certain circumstances. See the MS article 95770: http://support.microsoft.com/k.....00#ALTWin6
A similar query came up in alt.comp.freeware recently, iirc, and this was one of the suggestions I made to an IE8 uninstall question.
Like Mindblower, I only use IE as absolutely required. Until something requires IE7 or IE8, I'm content to keep IE6.6 on the machines. It may eventually be necessary if Win 7 doesn't like 6.6!

hth

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David Hartsock
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June 13, 2009 - 6:51 am
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Everyone is on the right track. The problem is (unfortunately) IE is a very complicated program with way too many hooks into the OS. This makes it a bear to troubleshoot. When I run into problems like this I find it best to track down the full standalone installer for the IE version needed and reinstall. This puts fresh files on the drive and corrects any problems with unregistered IE files, which is usually the problem.

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Mindblower
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June 13, 2009 - 8:03 am
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So Dave, would this mean that new version (or should I say old version of IE) lacks all previous updates, and that Windows Up-Date would be able to examine this problem and offer solutions? I do believe the answers are YES (but it's a point that should be validated by someone in the business), Mindblower!

"Light travels faster than sound;
That is why some people seem bright until you hear them speak"

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Ken Harthun
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June 13, 2009 - 9:27 am
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Let me backpedal a bit and say, "It worked for me a couple of times, but be careful." I have a laptop in the shop right now that has no desktop and no taskbar, a symptom that may be related to an upgrade to IE8 via automatic updates. Just got this article in Windows Secrets newsletter. Worth a read.

[url:pqlm4qoz]http://windowssecrets.com/links/qivu6yl5kstcd/94ed6dh/?url=WindowsSecrets.com%2F2009%2F06%2F11%2Fki%2F%3Fn%3Dknown0[/url:pqlm4qoz]

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David Hartsock
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June 13, 2009 - 3:20 pm
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So Dave, would this mean that new version (or should I say old version of IE) lacks all previous updates, and that Windows Up-Date would be able to examine this problem and offer solutions? I do believe the answers are YES (but it's a point that should be validated by someone in the business), Mindblower![/quote:38dc09h1]

Yes, Windows Update should see IE as unpatched and reapply those needed.

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David Hartsock
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June 13, 2009 - 3:22 pm
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Let me backpedal a bit and say, "It worked for me a couple of times, but be careful." I have a laptop in the shop right now that has no desktop and no taskbar, a symptom that may be related to an upgrade to IE8 via automatic updates.[/quote:11bzyv0a]

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