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msinfo32.exe locks up
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dsweiner
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March 13, 2010 - 5:44 pm
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When I run msinfo32.exe it locks up when it gets to "LIST OF OBJECTS". Any assistance will be appreciated.

Thanks

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Jim Hillier
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March 13, 2010 - 6:16 pm
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Hi - I see you have posted about this problem on another forum and you received a response which included a comprehensive list of things to try. Have you tried all or any of those suggestions??

It seems to me that the answer you have already received covers just about every conceivable issue and possible fix.....right down to repair installation. Don't really see how we could add anything extra.

Cheers....Jim

N.B. For those interested, here is a link to that original reply: http://www.tek-tips.com/viewthread.cfm? ... 004&page=1

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dsweiner
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March 13, 2010 - 6:25 pm
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Hi Jim:
Thanks for the reply. I've tried some of the suggested items. Most are beyond my technical skill.

Thanks again,

David

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Jim Hillier
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March 13, 2010 - 6:36 pm
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Hey David - Okay mate, no worries...what have you tried so far??

Let's take that list and start off with the simplest/easiest suggestions first:

Does this problem remain when you boot into safe mode?

To boot into safe mode: Restart the computer and just as BIOS is finishing but before the operating system actually starts to load, start tapping the F8 key repeatedly. You will see a list of options, 'Safe Mode' (with no other appendage) should be highlighted by default. If it is, just hit 'Enter'. If not then use the up and down arrow keys to highlight 'Safe Mode' and then press 'Enter'.

Once we know what you have already tried David we can help with step by step directions on some of the others.

Cheers now....Jim

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dsweiner
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March 14, 2010 - 10:47 am
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Hi Jim:
Tried "SAFE" mode. Problem still exists. BTW, F5 starts "SAFE" mode on my PC. Ran "CHKDSK", no change.

Thanks,

David

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Jim Hillier
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March 14, 2010 - 5:27 pm
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Hey David

1) How long have you been having this problem? Have you tried a System Restore?

To restore the system to an earlier time: Go to [b:1or1wmhj]StartAll ProgramsAccessoriesSystem ToolsSystem Restore[/b:1or1wmhj]. Choose a restore point which will [i:1or1wmhj]definitely[/i:1or1wmhj] take you back to a time before this problem started (if that's possible).

2) Have you tried running sfc /scannow? Do you have an XP installation disc?

To run sfc /scannow: Go to [b:1or1wmhj]StartRun[/b:1or1wmhj] and type[b:1or1wmhj] sfc /scannow[/b:1or1wmhj] into the run dialogue box (note the space between the 'c' and the forward slash), and then hit 'Enter' or click[b:1or1wmhj] OK[/b:1or1wmhj].

You may be prompted to insert the XP installation disc during this operation.

Cheers....Jim

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dsweiner
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March 15, 2010 - 2:45 pm
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Hey David

1) How long have you been having this problem? Have you tried a System Restore?

To restore the system to an earlier time: Go to [b:35ybucp4]StartAll ProgramsAccessoriesSystem ToolsSystem Restore[/b:35ybucp4]. Choose a restore point which will [i:35ybucp4]definitely[/i:35ybucp4] take you back to a time before this problem started (if that's possible).

2) Have you tried running sfc /scannow? Do you have an XP installation disc?

To run sfc /scannow: Go to [b:35ybucp4]StartRun[/b:35ybucp4] and type[b:35ybucp4] sfc /scannow[/b:35ybucp4] into the run dialogue box (note the space between the 'c' and the forward slash), and then hit 'Enter' or click[b:35ybucp4] OK[/b:35ybucp4].

You may be prompted to insert the XP installation disc during this operation.

Cheers....Jim[/quote:35ybucp4]

Hi Jim:
Thanks for the reply.

The last time I tried System Restore that didn't work either????
Furthermore I have no idea when this problem originated????

Why do I need the XP installation disk when I run sfc /scannow?

Thanks,

David

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David Hartsock
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March 15, 2010 - 7:12 pm
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Why do I need the XP installation disk when I run sfc /scannow?[/quote:2yojed1u]

David,

SFC stands for System File Checker. Running the command causes Windows to check the system for important files. If the files are present they are checked for corruption. Missing or corrupted files are replaced from the Win XP disk, which ensures they are a correct or not corrupt version.

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Jim Hillier
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March 15, 2010 - 7:23 pm
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[b:2l8jlqsm][i:2l8jlqsm]"Why do I need the XP installation disk when I run sfc /scannow?"[/i:2l8jlqsm][/b:2l8jlqsm]

Hi David - I just wrote a reply but I then saw 'the Boss' (Dave) has beaten me to the punch, so....what he said.

Cheers....Jim

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dsweiner
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March 16, 2010 - 8:06 pm
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Thanks to all.

I'll give scannow a try.

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dsweiner
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March 17, 2010 - 6:11 pm
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Hi:
Tried running Scannow. NG, it said the version of WinXP Pro on my PC is newer than the one on the cd. What now?

Thanks,

David

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Jim Hillier
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March 17, 2010 - 8:55 pm
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Hey David - Life wasn't meant to be easy, eh?

OK, so is the installation CD you are using the same one which originally came with computer? I'm pretty certain this problem would be related to service packs. The original XP installation disc probably included SP1 or SP2 but since then you have installed SP3....would that be correct?

You could slipstream SP3 into a new XP installation disc but that operation requires a fair degree of expertise and would still not guarantee a fix.

One more simple thing to try:
Boot into safe mode. Use F8 to boot into safe mode so you will get the full range of options. When all the options appear, use the arrow keys to highlight the option for [b:2yu40wt1]Last Known Good Configuration [/b:2yu40wt1]and then press 'Enter'.

If that doesn't work mate I'm afraid I'm out of simple solutions. Maybe Dave might have some further advice.

If the problem is creating serious issues for you David, you may have to consider either a repair install or clean re-install.

Cheers....Jim

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dsweiner
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March 18, 2010 - 10:46 am
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Hey David - Life wasn't meant to be easy, eh?

OK, so is the installation CD you are using the same one which originally came with computer? I'm pretty certain this problem would be related to service packs. The original XP installation disc probably included SP1 or SP2 but since then you have installed SP3....would that be correct?

You could slipstream SP3 into a new XP installation disc but that operation requires a fair degree of expertise and would still not guarantee a fix.

One more simple thing to try:
Boot into safe mode. Use F8 to boot into safe mode so you will get the full range of options. When all the options appear, use the arrow keys to highlight the option for [b:2auzthlz]Last Known Good Configuration [/b:2auzthlz]and then press 'Enter'.

If that doesn't work mate I'm afraid I'm out of simple solutions. Maybe Dave might have some further advice.

If the problem is creating serious issues for you David, you may have to consider either a repair install or clean re-install.

Cheers....Jim[/quote:2auzthlz]

Hi Jim:
I'm not sure that is the answer. About 3 years ago my Motherboard was cremated by a lightening burst. It was replaced and all was fine. I don't know which System disk they used.

So, I may just be wasting your time and mine. Would AIDA32 be a good substitute?

Thanks for all your patience and help. You guys have been great.

David

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Jim Hillier
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March 18, 2010 - 7:13 pm
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Hey David - There are plenty of freeware replacements available. I would not go for AIDA32 because the freeware is no longer being developed and does not cover some of the more modern hardware.

My favourite is [b:55tcmd1e]System Information for Windows[/b:55tcmd1e] (or SIW, for short). It renders a thorough, detailed report (in an Explorer type directory) and is portable so no need to install:
http://www.gtopala.com/

Another you might like to consider:
[b:55tcmd1e]Belarc Advisor[/b:55tcmd1e] - Not quite as thorough as AIDA32 but it is still being actively developed:
http://www.belarc.com/free_download.html

A couple more to look at:
[b:55tcmd1e]HWiNFO32[/b:55tcmd1e]: http://www.hwinfo.com/
[b:55tcmd1e]PC Wizard 2010[/b:55tcmd1e]: http://www.cpuid.com/pcwizard.php

Cheers mate....Jim

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dsweiner
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March 19, 2010 - 11:12 am
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Hey David - There are plenty of freeware replacements available. I would not go for AIDA32 because the freeware is no longer being developed and does not cover some of the more modern hardware.

My favourite is [b:1650sxff]System Information for Windows[/b:1650sxff] (or SIW, for short). It renders a thorough, detailed report (in an Explorer type directory) and is portable so no need to install:
http://www.gtopala.com/

Another you might like to consider:
[b:1650sxff]Belarc Advisor[/b:1650sxff] - Not quite as thorough as AIDA32 but it is still being actively developed:
http://www.belarc.com/free_download.html

A couple more to look at:
[b:1650sxff]HWiNFO32[/b:1650sxff]: http://www.hwinfo.com/
[b:1650sxff]PC Wizard 2010[/b:1650sxff]: http://www.cpuid.com/pcwizard.php

Cheers mate....Jim[/quote:1650sxff]

Hi Jim:
Thanks for the recommendations. I have Belarc Advisor for years. I will certainly take a look at the others with special emphasis on System Information for Windows.

Let's keep in touch if you don't mind.

Thanks,

David

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