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Windows problems
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Danthon
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January 18, 2010 - 10:31 am
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I all,
I have a problem on my Windows Vista that began afetr the purchase of an external Hard Disk Freecom.
A few days afetr the purchase I disconnected it while it was writing and, since that moment, every time I connect and disconnect it, the PC go to freeze mode for 5 minutes.
The same thing happen even if the hard disk is disconnected: every time I start windows it go to freeze a little after the password, and every time I connect and disconnect a usb device.
I have looked for the solution everywhere, updated windows, unistalled and installed the hard disk from the device manager but I solved the problem only when I restored a recent backup.
Yesterday the Hard disk was writing a backup while Vista was installing the updates; at the end of the proceure windows restarted automatically and the problem began again!!!
The Pc go to freeze when it starts, every time I connect or disconnect the hard disk, an usb earphone that has always worked switch on but there is no audio and I don't know how many others usb devices will have problems.
Has anyone an idea to solve this problem before I throw out of the window Vista or the the hard disk?
Thank you

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Jim Hillier
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January 18, 2010 - 2:52 pm
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Hey Danthon - Seeing how this is a very recent occurrence, first thing I would try is a system restore.

Go to StartAll ProgramsAccessoriesSystem ToolsSystem Restore. When the initial System Restore screen appears, select the option to "Choose a different Restore Point" then click on the 'Next' button. You will now see a list of available restore points. Choose one which definitely takes you back to before the problem started, there should have been a restore point created automatically prior to the Windows updates.

I always like to use system restore from safe mode, it seems to be more stable and reliable that way. To enter safe mode: restart the computer and just as the BIOS is finishing but before the operating system actually begins to load start pressing the F8 key repeatedly. You should get a screen with a list of options, use the arrow keys to select 'Safe Mode' (if not already selected/highlighted) and then press 'Enter'. Then just use system restore as above.

If that doesn't fix the problem please post back.

What is the name of the program you are using to create your automatic backups? The reason I ask is that many of these include options for when the backups should be or should not be processed. You may be able to change a setting to ensure this doesn't happen again.

Cheers....JIM

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Danthon
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January 18, 2010 - 3:05 pm
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I go to try.
Meanwhile thanks.
Bye

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David Hartsock
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January 19, 2010 - 2:25 am
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If I read your post correctly both instances involve situations where the drive was writing and disconnected (either by you or a shutdown).

Disconnecting the drive while it is writing is not good (without ejecting the drive). It can cause corruption of the external drive, or driver issues on the host PC. Some drives and operating systems are more susceptible to this than others. Windows 2000 was bad. XP, Vista, and now win 7 handle it much better. The Western Digital and Seagate external drives I've had recently seem to tolerate it better than Maxtor drives.

I would follow the steps you did previously to delete the drive from Device Manager, format the external drive, and start over. After the drive is installed again go back to device manager and open the properties page for the drive. Make sure "Quick Removal" is selected on the Policies page.

You might want to change your Windows Update settings to "Download and Notify". That will download the update and let you decide when to install them. You might also want to go the manufacturer's site and see if you can find updated chipset drivers for the motherboard.

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Chad Johnson
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January 19, 2010 - 1:05 pm
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If the above doesn't work....did the Hard Drive come with any software that you installed? Is that the backup program you mentioned??

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