Thank you for the update. I will go through the process of updating the drivers as you have described and then report back on whether this fixed the problem. Many thanks to all who have contributed to helping me.
Completed updates on audio and video drivers. Others were not needed. Still not sure which file on the HP software and drivers listing is the chipset. What nomenclature is used to identify it? During this process one restart was required. In doing that the problem still occured. Screen froze at login and I had to manually restart. Thanks for the help.
When it froze, did you attempt to unplug and replug in your keyboard/mouse?
For some reason it escaped me that this is an AMD motherboard (made by ASUS). Here is the download link for the chipset - [url:16fyw15n]http://www.nvidia.com/object/nforce_vista_15.24.html[/url:16fyw15n]
Did you unplug/plug the USB adapter for your keyboard/mouse as Zig suggested?
Thanks for the link on the chipset. I will try that when I get home. To answer your question on the mouse/keyboard --- I unplugged and replugged it when the machine was off and before restart. Should I do so when it is still on so the CPU will recognize the new USB link?
Soldat - The best way is to unplug the devices with the computer running and then switch it off....restart and then plug the USB devices back in once everything is booted up again.
cheers.....JIM
I was actually thinking you should do when the login screen is "frozen". After the reboot when you can't login or do anything, that's when to unplug them.
Also, since you're using wireless, it's entirely possible they dropped into a power saving mode when you rebooted and the software didn't think to reinitialize the devices, in which case ozbloke's method would be the best, but I would only unplug your keyboard. Leave the mouse plugged in so you can actually restart the computer.
I just finished going through the procedure of unplugging and replugging the keyboard/mouse as you have described. Temporarily there was a glimmer of hope that the problem was solved, but that quickly vanished when I got back to the login screen after going through a restart to test. Nothing changed. It still freezes at that point and I have to manually restart the computer. Any further suggestions that I may try. Thank you.
OK, I'm a bit confused as to which method you tried, and what the glimmer of hope you saw was.
Can you elaborate a bit, please?
Thx--
What I did was unplug the devices with the computer running and then switch it off....restart and then plug the USB devices back in once everything is booted up again.
When I turned the computer back on, it went through the boot up cycle without any problem, there I thought I might have it made, but when I got to the log in screen and clicked on my user icon ---- nothing happened. So I had to manually restart and I was able to log in without problem. Is it possible that I have something set in advanced management that could be causing this?
Many thanks.
so the mouse was moving after the restart when you plugged it back in? Then clicking on the user icon did nothing?
Just trying to understand exactly where the problem is occurring.
You have it correct. After any re-start, when the login screen appears with the 2 user icons, I can click on either one and nothing happens. I have to manually restart then I can log in OK.
On your next restart where the mouse works (however you get to that point), try this.
When you click on the icons and nothing happens: press and hold down Ctrl + Alt then press delete twice. It should (if your keyboard is working and Windows is working) give you an old fashioned login screen where you can type in your username and password.
If that works, then something is wonky with your login screen, and will require more digging.
If it doesn't work...then something is wonky with your login screen, and will require more digging--just in a different place.
Zig,
I tried your suggestion but nothing happened. I did not get the old fashioned log in screen. Where should I look now? Thanks.
OK...I just remembered we're talking about Vista. The CA DD trick only works on XP.
To get the old login screen on Vista, it's (of course) a bit more convoluted. It will, however, tell us whether it's a computer freeze up or whether it's a keyboard/mouse issue (have you tried new batteries? LoL)
So, here are the steps (these are easily reversible). As I don't have Vista, I'm trusting another website for this. It should be ok though.
1) In your Start Menu search box (located at the bottom of your Start Menu, type 'local' and you should see the "Local Security Policy" title listed.
2) Navigate to "Local Policy"
3) Navigate to "User Rights Assignment"
4) Locate on the right side and double click on "Interactive Logon: Do not display last user name". Enable this option and the welcome screen will not longer display the icons of users and their names, it will have a simple user name and password box to enter the information.
5) Reboot.
Obviously, to turn your welcome screen back on, you'd Disable the "Do not display last user name" option.
--zig
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