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Login screen freezes after restarts
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soldat
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October 6, 2008 - 10:56 pm
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I'm sure this problem is self-inflicted, but I have not been able to find a solution in all my searches. My problem is the login screen freezes after any type of restart (such as a software update). I have to turn the computer off then turn it back on. It will then operate in a normal fashion.
Prior to this I had the distinct pleasure of reformatting the HD and reloading Vista and SP1. My computer specifics are:
Manufactured: HP
Model: a6630f
Processor: AMD Athelon 64X2 Dual Core Processor 5600+ 2.80 Ghz
Ram: 3 GB
OS: 32 bit

Any assistance would be greatly appreciated. Thank you.

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David Hartsock
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October 7, 2008 - 4:01 am
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Hey. Welcome to the forum!

A couple quick questions:
1. fingerprint reader?
2. did you do a clean install - [url:3tzshzsl]http://www.davescomputertips.com/articles/vista/clean_vista_install_without_activation.php[/url:3tzshzsl]
3. since it happens before login I suspect a service. Do you have a list of programs you may have installed?

With a little more info we can track this down.

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Chad Johnson
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October 7, 2008 - 8:22 am
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I've seen this before too where it's not a hung login screen, but the USB controller didn't re-initialize the USB Devices. Are your keyboard/mouse USB? Are they plugged into a hub or directly into the computer?

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soldat
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October 17, 2008 - 12:41 am
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Thanks for the reply. Answers to your questions:
1. No fingerprint reader.
2. Clean install - yes
3. List of programs installed -- is this after the re-loading of Vista and SP1? If so all I put back on was MS office 2003, my A/V program(Trend Micro) and my anti-spyware program (Webroot Spy Sweeper), CCleaner, ImgBurn, and Torrent.
4. Keyboard and mouse are wireless and USB plugged directly into port on back of CPU.

Thank you for your assistance.

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David Hartsock
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October 17, 2008 - 4:28 am
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I think Zig is probably on the right path with this.

Here's a couple of things to try:
Make sure you have the latest chipset driver. If this is an OEM (HP, Dell, etc) computer go to their website and get the latest. Might as well get the all the latest drivers while you're at it.
Do you have a non-wireless keyboard and mouse you could try, just to eliminate the wireless connection?

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Chad Johnson
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October 17, 2008 - 10:52 am
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Also, you can attempt to unplug and replug-in the USB receiver for your wireless mouse/keyboard. This can re-initialize the USB drivers and give them the kick in the rear they need to get going.

--zig

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soldat
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October 17, 2008 - 6:05 pm
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No spare keyboard or mouse but I will un & re-plug the USB for the keyboard/mouse. On updating the chipset drivers -- this will be new for me. My computer is HP and I have been to their website before, but never to update the chipset drivers. How do I proceed to do so?
Many thanks.

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David Hartsock
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October 17, 2008 - 6:54 pm
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What is the model number? Is it an AMD or Intel CPU? What version of Vista do you have and is it 32bit or 64bit?

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soldat
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October 18, 2008 - 1:53 am
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Manufactured: HP
Model: a6630f
Processor: AMD Athelon 64X2 Dual Core Processor 5600+ 2.80 Ghz
Ram: 3 GB
OS: 32 bit

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soldat
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October 18, 2008 - 1:54 am
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Running Vista Home Premium.

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David Hartsock
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October 18, 2008 - 9:28 am
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That model didn't return any results for me. It will be something like Pavilion 5000T

Go to http://h20180.www2.hp.com/apps/Nav?h_pa ... g=en&cc=us and navigate through the selections to drill down to your model. Once you find the right one it should show a picture on the right so you can verify that it is what you have in front of you.

If you can find the right page on the site, or correct model number, I can point you to the right stuff.

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soldat
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October 18, 2008 - 7:14 pm
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Will do. I will research and get back to you ASAP.

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soldat
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October 19, 2008 - 2:03 pm
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Using the link you provided did help me find the correct description of my computer. It is a HP model a 6330 f. The link for the snapshot of the machine is: http://h10025.www1.hp.com/ewfrf/wc/solv ... 99&lang=en

Many thanks for that shortcut to find that particular model. On that site, would that be the location to download chipset drivers as well?

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Nightowl78
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October 19, 2008 - 2:57 pm
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Hi soldat:

If you go to the link you have listed on your post, over on the left hand side you will see "software and driver downloads". click on that and it will list the driver downloads for all your hardware. In that list will be drivers for the chipset. Follow the instructions for downloading and you should fine.

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David Hartsock
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October 19, 2008 - 7:23 pm
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Nightowl is all over it!

Click Software & Drivers Download. On the next page click Microsoft Windows Vista (NOT 64bit).

It's probably a good idea to update all the important drivers:
Audio Driver - [url:2irrf5ue]ftp://ftp.hp.com/pub/softlib/software9/COL22124/pv-58189-1/sp37324.exe[/url:2irrf5ue]
Video Driver - [url:2irrf5ue]ftp://ftp.hp.com/pub/softlib/software10/COL24310/pv-62691-1/sp37534.exe[/url:2irrf5ue]
Nvidia SATA controller - [url:2irrf5ue]ftp://ftp.hp.com/pub/softlib/software9/COL21774/pv-57106-1/sp37248.exe[/url:2irrf5ue]
HP Multimedia keyboard? (Is this what you are using?) - [url:2irrf5ue]ftp://ftp.hp.com/pub/softlib/software9/COL21985/pv-57800-1/sp37318.exe[/url:2irrf5ue]

Once downloaded just double click. These should all create a directory named SWSetup in the root of the C: drive (C:SWSetup). If they do not continue on and install themselves you may have to go to that folder and open each folder, find the setup.exe file and run it manually). Once you are completely do installing all of them reboot your computer. The SWSetup folder can be deleted. You don't need it anymore.

If this doesn't help it might be an issue with Advanced Power Management, but we'll cross our fingers. Either way it's a good idea to keep device drivers up to date.

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