Windows Update Issue

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Windows Update Issue
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ajs1017
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February 10, 2015 - 11:37 pm
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Having a problem getting my automatic updates from Windows. The message that is coming out is anything from:

a)Windows update cannot currently check for updates because the service is not running.
b)Windows could not start the Windows Update Service on local computer
c)Windows could not start the Background Intelligent Transfer Service on local computer

Any help at this time would truly be appreciated.

Thanks!

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Jim Hillier
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February 17, 2015 - 2:55 am
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Have you checked these services through the Windows Services utility?

Click Start and type services into the search box. In the results, click on the item associated with a cog icon.

Now go through the list of services, they are in alphabetical order, and make sure the "Windows Update" service is started (running) and set to Automatic. Make sure the "Background Intelligent Transfer Service" is started (running) and set to Automatic.

Also make sure both the "Remote Procedure Call (RPC)" and "Com+ Event System" services are set to Automatic.

If any of those services are set to Disabled or Manual, you'll need to change the setting. If you don't know how to change the setting, get back to us and we'll post further instructions.

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ajs1017
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February 19, 2015 - 12:06 am
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Jim Hillier said

Have you checked these services through the Windows Services utility?
Click Start and type services into the search box. In the results, click on the item associated with a cog icon.
Now go through the list of services, they are in alphabetical order, and make sure the "Windows Update" service is started (running) and set to Automatic. Make sure the "Background Intelligent Transfer Service" is started (running) and set to Automatic.
Also make sure both the "Remote Procedure Call (RPC)" and "Com+ Event System" services are set to Automatic.
If any of those services are set to Disabled or Manual, you'll need to change the setting. If you don't know how to change the setting, get back to us and we'll post further instructions.

Ok, the "Remote Procedure Call (RPC)" and "Com+ Event System" services are set to Automatic and are Started at this time.

The "Window Update" is Manual and Status is blank - I am assuming not started. Also the "Background Intelligent Transfer Service" - Status is blank and set to Automatic (Delayed Start).

Thanks for your assistance!

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Jim Hillier
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February 19, 2015 - 1:49 am
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Okay, here's what you need to do.

Go back into Services and double click the Windows Update entry. In the window that opens, under "Startup type", select Automatic (Delayed Start), then click on the Start button just below.

Now double click the Background Intelligent Transfer entry and in the window that opens, click on the Start button.

If both services start successfully, you should be able to apply updates.

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ajs1017
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February 19, 2015 - 11:33 pm
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Ok, for the Windows Update I receive the following message:

"Windows could not start the "Windows Update Service" on local computer"

Error 0x8007277a: The requested service provider could not be loaded or initialized.

For the "Background Intelligent Transfer Service"

"Windows could not start the Background Intelligent Transfer Service on local computer" - For more information review the System Event Log.

Thanks again for any other assistance you might be able to provide!

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Jim Hillier
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February 20, 2015 - 5:01 pm
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Sorry for not getting back sooner, we've had a cyclone go through so the computer has been switched off.

Let's try resetting winsock - please go through the following steps:

1.Click the Windows Start button.

2. Type cmd in the Start Search text box, right click the "cmd" item in the results and select "Run as administrator". Click Continue to allow elevation.

3. Type netsh winsock reset in the Command Prompt, and then press the Enter key.

4. Type netsh int ipv4 reset in the Command Prompt, and then press the Enter key.

5. If you use ipv6, type netsh int ipv6 reset in the Command Prompt, and then press the Enter key.

Note: you may need to run Network Diagnostics afterwards - right click the internet connection icon in the system tray and select "Troubleshoot problems".

Let us know how you get on.

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ajs1017
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February 21, 2015 - 11:58 pm
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Jim, this resolved the issue -Thanks so much for your help!

Two questions - 1) Any idea on why this issue could of happened?
2) What do the netsh resets do?

Thanks for the information!

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Jim Hillier
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February 22, 2015 - 7:20 am
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Glad to hear it worked out for you and all is now good. https://davescomputertips.com/wp-includes/images/smilies/icon_smile.gif

Netsh is short for "network shell", a Windows command line utility. As you can guess, it has everything to do with connecting to the internet.

The first command reset your network adapter and the next two reset your TCP/IP stack, all back to installation defaults.

These issues can and obviously do happen. A definitive cause is not always readily identifiable, although tweaking and optimization software can often lead to these types of issues. Something or someone has altered your original settings and we simply reset them back to default.

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