Icon of empty file is stuck on Desktop

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Icon of empty file is stuck on Desktop
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rtargo20
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February 21, 2013 - 5:36 pm
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I've tried all the scan software I have to clean the register, did restores, deleted the file from downloads, can't delete it using properties, can't move it any where on desktop....it's stuck !!!

Please help me get rid of this thingy.   Bob

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Jim Hillier
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February 21, 2013 - 6:59 pm
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Hey Bob - Are you getting any sort of error messages when trying to delete? If so, please post a screenshot of the error message.

Could you also please let us know the name of the software/program the icon is associated with?

Here are a few steps you can try:

  • Boot into Safe mode and see if the icon will then delete
  • Navigate to C>Users>You username>Desktop, if the icon is shown there, right click and delete.
  • You could try a little freeware called Unlocker. See here: http://www.filehippo.com/download_unlocker/

If none of the above does the trick, get back to us with the aforementioned screenshot and information, we'll take it from there.

Cheers... Jim

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rtargo20
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February 21, 2013 - 9:23 pm
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Hello Jim, How do I get into these things !!! I don't remember what I was doing when this happen...seems I was in Yahoo email.

(1) Boot in safe mode did not work.

(2) User>myname>desktop did not work.

(3) For some reason Unlocker will not open/run....seems something is blocking it. Tried other sources but same result.

Message at desktop trying to delete...Trying-to-delete-1.jpgImage Enlarger

....Not-found-1.jpgImage Enlarger

In the "Download" path, gave me the same messages.

Malware scan of "another vac." empty file is.....Malware-scan-of-unmovable-file-1.jpgImage Enlarger

Thanks again for your help, Jim......Bob

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Claw
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February 21, 2013 - 9:37 pm
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Hey Jim, this is just a guess, but do you think killing the explorer.exe process and then opening it again would remove this from the desktop ??

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Jim Hillier
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February 21, 2013 - 9:48 pm
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Definitely worth a try Claw. Thanks for the suggestion mate.

Bob - Do as Claw suggested:

  • Open Task Manager, locate and highlight explorer.exe (under the Processes tab) and then click on the End Process button... and then End Process again.
  • In Task Manager, click File and then New Task (Run...)
  • In the popup window that appears, type explorer into the 'Open' text box and then click OK.

(if Task Manger disappears, simultaneously press the Ctrl + Shift + Esc keys to bring it back gain)

My fault re Unlocker. I should have warned you that Unlocker is available in either 32-bit or 64-bit versions. The FileHippo download page was the first one I came across. Here is a link to the download direct from the developer: http://www.emptyloop.com/unlocker/#download (just in case stopping and restarting explorer does not work)

Scroll down the page until you see..."Download for Windows 2000 / XP / 2003 / Vista / Windows 7 - Unlocker is Freeware". Under that heading are three separate download links. Download whichever is appropriate to your system... either 32-bit version or 64-bit version. If you are not sure which version, go to Control Panel>System... in the system summary it will tell you whether it's a 32 or 64-bit system.

If Unlocker still refuses to install, download the portable version and try it.

So, this is a shortcut to a photo or image which has since been deleted?

Let us know how you get on,

Cheers... Jim

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rtargo20
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February 21, 2013 - 11:28 pm
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Hooorrrahh!  Got a good download on this for 64 bit...http://www.emptyloop.com/unlocker/#download and it deleted that sucker. Thanks Jim and I'll try to stay our of trouble with this computer (and  my wife, HA!). Have a good evening.   Bob

 

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