DVD Installation Media

Avatar

Please consider registering
Guest

sp_Registration Register sp_LogInOut Log In
sp_Search Search
Advanced Search
Search

— Forum Scope —





— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Search Search

Register Lost password?
sp_Feed sp_topic_old
DVD Installation Media
Avatar
Jim Hillier
Admin
Forum Posts: 2509
Member Since:
August 9, 2011
sp_UserOfflineSmall Offline
sp_UserWebsite
1
November 15, 2014 - 4:45 pm
sp_Permalink sp_Print

Hi Tom, and welcome to the DCT Forum. :)

The fact that neither your wireless nor wired mouse and keyboard are recognized is a tad unusual. Is it a UEFI machine or an older BIOS machine? Are you certain the mouse and/or keyboard are plugged into USB 2.0 ports and not USB 3.0?

Cheers... Jim

Avatar
Jim Hillier
Admin
Forum Posts: 2509
Member Since:
August 9, 2011
sp_UserOfflineSmall Offline
sp_UserWebsite
2
November 16, 2014 - 4:53 pm
sp_Permalink sp_Print

According to the SIW report, USB 3.0 ports are included with the motherboard. USB 3.0 ports are usually blue, have a look at the back and front USB ports and see if there are any that are blue. Then, make sure the mouse and keyboard are NOT plugged into the blue ports.

Also; are both the Microsoft mouse and keyboard driver and the Microsoft Mouse and Keyboard Center software up-to-date?

You may also need to go into BIOS and see what settings there are relating to USB, mouse, and keyboard.

Avatar
Jim Hillier
Admin
Forum Posts: 2509
Member Since:
August 9, 2011
sp_UserOfflineSmall Offline
sp_UserWebsite
3
November 18, 2014 - 5:34 pm
sp_Permalink sp_Print sp_EditHistory

These settings in BIOS (XHCI and EHCI) are designed to overcome an operating system's shortcomings regarding USB support and management.

For example: XHCI (Extensible Host Controller Interface) is Intel's USB 3.0 controller (driver). The controller was introduced by Intel for USB 3.0 enabled machines running operating systems without native USB 3.0 support (which includes Windows 7). Native USB 3.0 support was introduced in Windows 8.

Not sure if these settings have anything to do with the issue or not but, considering a fresh install means you are working outside of an existing OS and relying solely on BIOS, it may well be the case.

I would try changing those settings in BIOS to see if they make any difference. First; try setting EHCI Hand-off to Enabled. If that doesn't work, try setting both to Disabled.

Let us know how you get on.

sp_Feed
Go to top
Forum Timezone: America/Indiana/Indianapolis

Most Users Ever Online: 188

Currently Online:
34 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Member Stats:

Guest Posters: 10

Members: 1568

Moderators: 3

Admins: 4

Forum Stats:

Groups: 8

Forums: 19

Topics: 1646

Posts: 12365

Administrators: Jim Hillier, Richard Pedersen, David Hartsock, Marc Thomas

Moderators: Judy Novotny, Jason Shuffield, Mail Poet