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DVD Installation Media
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Tom
Saint John, NB, Canada
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November 15, 2014 - 3:53 pm
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I created an installation media DVD using the information on Dave's "Create Official Windows 8.1 Installation Media (DVD or USB)[/url]" recent tip. Things went well until I tested the DVD. While booting my computer's wireless mouse and wireless keyboard work. Once the boot is complete I have no mouse or keyboard to proceed with the installation. Tried a manual USB wired mouse. This did not work either.
I need suggestions on how to proceed.

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Jim Hillier
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November 15, 2014 - 4:45 pm
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Hi Tom, and welcome to the DCT Forum. :)

The fact that neither your wireless nor wired mouse and keyboard are recognized is a tad unusual. Is it a UEFI machine or an older BIOS machine? Are you certain the mouse and/or keyboard are plugged into USB 2.0 ports and not USB 3.0?

Cheers... Jim

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Tom
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November 16, 2014 - 6:51 am
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Jim,

So I checked. Even though it is a fairly new machine (one year old) it is NOT a UEFI machine. (Had to do some research on how to tell.) The SWI report for the "Ports" is below. It does indicate USB3 support. Not sure is they are actual USB3 ports.

Property Value
DESKTOP-PC (Gigabyte Technology Co., Ltd. B85M-D3V)
Ports
PS2Mouse
Mouse Port PS/2
Keyboard
Keyboard Port PS/2
TV Out
Mini-Centronics Type-14
COM A
Serial Port 16550A Compatible DB-9 Male
Video
Video Port DB-15 Female
USB1
USB Access.bus
USB2
USB Access.bus
USB3
USB Access.bus
J9A1 - TPM HDR

J9C1 - PCIE DOCKING CONN

J2B3 - CPU FAN

J6C2 - EXT HDMI

J3C1 - GMCH FAN

J1D1 - ITP

J9E2 - MDC INTPSR

J9E4 - MDC INTPSR

J9E3 - LPC HOT DOCKING

J9E1 - SCAN MATRIX

J9G1 - LPC SIDE BAND

J8F1 - UNIFIED

J6F1 - LVDS

J2F1 - LAI FAN

J2G1 - GFX VID

J1G6 - AC JACK

COM3 Intel(R) Active Management Technology - SOL PCI bus 0, device 22, function 3
LPT1 Printer Port
COM1 Communications Port
Supported Modes
USB1 Supported
USB2 Supported
USB3 Supported
USB Devices
USB Root Hub USB\ROOT_HUB20\4&2A9DF397&0
Generic USB Hub USB\VID_8087&PID_8000\5&297D4E9C&0&1
USB Root Hub USB\ROOT_HUB20\4&2FAA70DD&0
Generic USB Hub USB\VID_8087&PID_8008\5&EA4228E&0&1
Intel(R) USB 3.0 Root Hub IUSB3\ROOT_HUB30\4&1CE4E8BD&0
Logitech USB Camera (HD Webcam C270) USB\VID_046D&PID_0825B40E070
Logitech HD Webcam C270 USB\VID_046D&PID_0825&MI_00\6&225FABD7&0&0000
HD Webcam C270 USB\VID_046D&PID_0825&MI_02\6&225FABD7&0&0002
Microsoft Mouse and Keyboard Detection Driver (USB) USB\VID_045E&PID_0745\5&2B9922DD&0&12
Microsoft Hardware USB Keyboard USB\VID_045E&PID_0745&MI_00\6&367D5C18&0&0000
Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center) HID\VID_045E&PID_0745&MI_00\7&102C219C&0&0000
Microsoft Hardware USB Mouse USB\VID_045E&PID_0745&MI_01\6&367D5C18&0&0001
Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center) HID\VID_045E&PID_0745&MI_01&COL01\7&13AB1C26&0&0000
HID-compliant consumer control device HID\VID_045E&PID_0745&MI_01&COL02\7&13AB1C26&0&0001
USB Input Device USB\VID_045E&PID_0745&MI_02\6&367D5C18&0&0002
HID-compliant consumer control device HID\VID_045E&PID_0745&MI_02&COL01\7&378259E8&0&0000
HID-compliant consumer control device HID\VID_045E&PID_0745&MI_02&COL02\7&378259E8&0&0001
HID-compliant device HID\VID_045E&PID_0745&MI_02&COL03\7&378259E8&0&0002
HID-compliant device HID\VID_045E&PID_0745&MI_02&COL04\7&378259E8&0&0003
USB Composite Device USB\VID_058F&PID_636458F63646476
USB Mass Storage Device USB\VID_058F&PID_6364&MI_00\7&82F8931&0&0000
Disk drive USBSTOR\DISK&VEN_GENERIC-&PROD_SD/MMC&REV_1.00\8&BC7C096&0&058F63646476&0
Disk drive USBSTOR\DISK&VEN_GENERIC-&PROD_COMPACT_FLASH&REV_1.01\8&BC7C096&0&058F63646476&1
Disk drive USBSTOR\DISK&VEN_GENERIC-&PROD_SM/XD-PICTURE&REV_1.02\8&BC7C096&0&058F63646476&2
Disk drive USBSTOR\DISK&VEN_GENERIC-&PROD_MS/MS-PRO&REV_1.03\8&BC7C096&0&058F63646476&3
USB Input Device USB\VID_058F&PID_6364&MI_01\7&82F8931&0&0001
HID-compliant device HID\VID_058F&PID_6364&MI_01\8&1EF7DCD4&0&0000
USB Controller
Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26 PCI\VEN_8086&DEV_8C26&SUBSYS_50061458&REV_05\3&11583659&0&E8
Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D PCI\VEN_8086&DEV_8C2D&SUBSYS_50061458&REV_05\3&11583659&0&D0
Intel(R) USB 3.0 eXtensible Host Controller PCI\VEN_8086&DEV_8C31&SUBSYS_50071458&REV_05\3&11583659&0&A0
History
Flash Disk USB Device
InstanceID: 041CA0E3&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}012
Class: DiskDrive
Disk Stamp: 05/09/2014 21:28
Volume Stamp: 04/04/2014 19:01
DCB HS-CF USB Device
InstanceID: 000111111111&1
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}020
Class: DiskDrive
Disk Stamp: 10/15/2014 12:06
Volume Stamp: 04/04/2014 19:01
DCB HS-HD USB Device
InstanceID: 000111111111&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}021
Class: DiskDrive
Disk Stamp: 10/15/2014 14:47
Volume Stamp: 04/04/2014 19:01
DCB HS-MS/SD USB Device
InstanceID: 000111111111&2
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}019
Class: DiskDrive
Disk Stamp: 10/15/2014 12:06
Volume Stamp: 04/04/2014 19:01
DCB HS-SAMSUNG USB Device
InstanceID: 000111111111&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}023
Class: DiskDrive
Disk Stamp: 10/15/2014 14:47
Volume Stamp: 04/04/2014 19:01
DCB HS-SM/XD USB Device
InstanceID: 000111111111&3
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}022
Class: DiskDrive
Disk Stamp: 10/15/2014 12:06
Volume Stamp: 04/04/2014 19:01
Generic Flash Disk USB Device
InstanceID: C44CC1E5&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}017
Class: DiskDrive
Disk Stamp: 09/20/2014 20:09
Volume Stamp: 04/04/2014 19:01
Generic- Compact Flash USB Device
InstanceID: 8&bc7c096&0&058F63646476&1
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}001
Class: DiskDrive
Disk Stamp: 11/15/2014 16:07
Volume Stamp: 04/04/2014 19:01
Generic- MS/MS-Pro USB Device
InstanceID: 8&bc7c096&0&058F63646476&3
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}004
Class: DiskDrive
Disk Stamp: 11/15/2014 16:07
Volume Stamp: 04/04/2014 19:01
Generic- SD/MMC USB Device
InstanceID: 8&bc7c096&0&058F63646476&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}002
Class: DiskDrive
Disk Stamp: 11/15/2014 16:07
Volume Stamp: 04/04/2014 19:01
Generic- SM/xD-Picture USB Device
InstanceID: 8&bc7c096&0&058F63646476&2
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}003
Class: DiskDrive
Disk Stamp: 11/15/2014 16:07
Volume Stamp: 04/04/2014 19:01
Kingston DataTraveler 2.0 USB Device
InstanceID: 000AEB90B3495B8A050901B3&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}010
Class: DiskDrive
Disk Stamp: 07/13/2014 09:40
Volume Stamp: 04/04/2014 19:01
Kingston DataTraveler 2.0 USB Device
InstanceID: 001D92A85EEA5B8A0F100021&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}018
Class: DiskDrive
Disk Stamp: 10/13/2014 15:26
Volume Stamp: 04/04/2014 19:01
Kingston DataTraveler G3 USB Device
InstanceID: 001CC0C60D72EAB0D41F006E&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}005
Class: DiskDrive
Disk Stamp: 04/04/2014 17:59
Volume Stamp: 04/04/2014 19:01
Lexar USB Flash Drive USB Device
InstanceID: AA37K68XI23P3JH2&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}024
Class: DiskDrive
Disk Stamp: 10/22/2014 08:11
Volume Stamp: 04/04/2014 19:01
Lexar USB Flash Drive USB Device
InstanceID: AATP7O8YMFPIJ2YC&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}015
Class: DiskDrive
Disk Stamp: 10/18/2014 09:47
Volume Stamp: 04/04/2014 19:01
Mass Storage Device USB Device
InstanceID: 125B20100804&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}011
Class: DiskDrive
Disk Stamp: 04/24/2014 22:04
Volume Stamp: 04/04/2014 19:01
SAMSUNG HD501LJ USB Device
InstanceID: 0&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}014
Class: DiskDrive
Disk Stamp: 10/24/2014 16:59
Volume Stamp: 04/04/2014 19:01
SanDisk Cruzer USB Device
InstanceID: 1941910A4180EF32&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}016
Class: DiskDrive
Disk Stamp: 11/15/2014 15:28
Volume Stamp: 04/04/2014 19:01
Sony Storage Media USB Device
InstanceID: CB4001207070006191&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}013
Class: DiskDrive
Disk Stamp: 11/15/2014 15:27
Volume Stamp: 04/04/2014 19:01
Sony Storage Media USB Device
InstanceID: CB4001207090014883&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}008
Class: DiskDrive
Disk Stamp: 11/15/2014 15:28
Volume Stamp: 04/04/2014 19:01
ST325082 0A USB Device
InstanceID: 000000000001&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}009
Class: DiskDrive
Disk Stamp: 10/24/2014 17:00
Volume Stamp: 04/04/2014 19:01
TomTom ONE IQ Routes
InstanceID: PU2329B07494&0
Driver: {4d36e967-e325-11ce-bfc1-08002be10318}025
Class: DiskDrive
Disk Stamp: 10/31/2014 18:09
Volume Stamp: 04/04/2014 19:01

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Jim Hillier
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November 16, 2014 - 4:53 pm
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According to the SIW report, USB 3.0 ports are included with the motherboard. USB 3.0 ports are usually blue, have a look at the back and front USB ports and see if there are any that are blue. Then, make sure the mouse and keyboard are NOT plugged into the blue ports.

Also; are both the Microsoft mouse and keyboard driver and the Microsoft Mouse and Keyboard Center software up-to-date?

You may also need to go into BIOS and see what settings there are relating to USB, mouse, and keyboard.

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Tom
Saint John, NB, Canada
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November 18, 2014 - 4:13 pm
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OK, of the four on the front, one is blue. One of these four is in the card reader. Of the six USB ports on the back the bottom 4 are blue. Two at the top (where the mouse/keyboard wireless receiver is plugged in are not blue. Why would the USB3 ports not work properly.

I have gone through all the devices under Universal Serial Bus controllers and the drivers are up-to-date. The same for the keyboards and mice devices.

I took a look at the BIOS. Couldn't find anything for mouse and keyboard. Under USB devices;
Legacy USB Support Enabled
XHCI Hand-off Enabled (Haven't a clue what this is. :-( )
EHCI Hand-off Disabled (Haven't a clue what this is. :-( )
USB Storage Devices; All set to "Auto"

Moved the mouse/keyboard wireless receiver to a non-blue USB port at the front of the machine. Still, once the machine boots from the recovery DVD I have no mouse or keyboard function.

Thoughts?

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Jim Hillier
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November 18, 2014 - 5:34 pm
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These settings in BIOS (XHCI and EHCI) are designed to overcome an operating system's shortcomings regarding USB support and management.

For example: XHCI (Extensible Host Controller Interface) is Intel's USB 3.0 controller (driver). The controller was introduced by Intel for USB 3.0 enabled machines running operating systems without native USB 3.0 support (which includes Windows 7). Native USB 3.0 support was introduced in Windows 8.

Not sure if these settings have anything to do with the issue or not but, considering a fresh install means you are working outside of an existing OS and relying solely on BIOS, it may well be the case.

I would try changing those settings in BIOS to see if they make any difference. First; try setting EHCI Hand-off to Enabled. If that doesn't work, try setting both to Disabled.

Let us know how you get on.

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