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BSOD
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carbonterry2
356 Posts
(Offline)
1
April 17, 2017 - 12:28 am

So, can I reinstall and then use my Windows Back up to bring the machine back the way it was? For whatever reason I can't do a sys restore or do anything from the backup. I installed W7 again on a different HDD and that is what I am currently using.

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carbonterry2
356 Posts
(Offline)
2
April 17, 2017 - 12:31 am

Boot mgr generic fail 0xc000000f
Boot mgr failed to load OS loader 0x3701
Sys restore failed 0x1f
Repair action
Boot config data store repair failed 0x490

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carbonterry2
356 Posts
(Offline)
3
April 17, 2017 - 12:42 am

I can access the C drive with the orig OS no problem.

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dandl
Lexa, AR
740 Posts
(Offline)
4
April 17, 2017 - 8:24 am

I would use an elevated command prompt and run "bcdedit" and see how many entries are in the BCD store.
If that OS is still installed on the other HDD, then you might install Easy BCD and create another BCD entry, just make sure you point it to the HDD the OS is installed on.
Or if you have a W7 CD you could unplug the good drive and boot the W7 CD and try to repair the BCD store.

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carbonterry2
356 Posts
(Offline)
5
April 18, 2017 - 1:18 am

Apparently I have a really nasty virus. All Anti-Virus, uninstallation software is disabled.
I can no longer boot into the optional OS, but I can boot (thanks to you) into my primary OS. Whenever I try to boot into my AV I get a notice that it is already in use....bummer
Also, I cannot boot into my installation CD in BIOS. That option is not there.
Too bad that my Windows back up happened during this problem.

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dandl
Lexa, AR
740 Posts
(Offline)
6
April 18, 2017 - 7:04 am

Hi Terry
Do you have a working OS? What AV are you using?
One of my favorite tools for a cranky Windows PC is a Gparted CD that I can boot and take a look at the drives and partitions. Can you post a screen shot of your drives and partitions?

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carbonterry2
356 Posts
(Offline)
7
April 18, 2017 - 1:24 pm

Yes, I have a working OS.
See attached for drives
http://mobowhunters.org/test/terry-drives.PNG

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dandl
Lexa, AR
740 Posts
(Offline)
8
April 18, 2017 - 6:31 pm

OK Terry, I see what you have. Do you want to clean this up and make it more functional for Windows and for you? I assume W7 Pro is on the C drive and it looks like it might be an SSD. The external drive should never be a permanently plugged in. I have no idea what the other drives are used for. I will tell you that the Windows Disk Management is useful but you will need a third party disk management tool. Since you have a working OS you can download EaseUS Partition tool which is what I use a lot. Here is the link http://www.partition-tool.com/download/epm-trial-download.htm. Make sure you get the free version.

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carbonterry2
356 Posts
(Offline)
9
April 18, 2017 - 7:05 pm

I am using Avast Premium AV & Mals. I'm not sure why I need the suggested software but the
issue that's paramount is that I have a super virus that disables all of my AV, Mbam, etc

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dandl
Lexa, AR
740 Posts
(Offline)
10
April 18, 2017 - 7:35 pm

OK Terry, if you think you have a virus that is that bad then you better be trying to isolate the W7 OS drive and try and save all your know good data, not by doing a system image but manually saving your data to a known good drive. You take a chance of that virus infecting every drive on your system, if it hasn't already. I can tell you that getting this system back up to date may not be without a little sacrifice. Daniel.

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carbonterry2
356 Posts
(Offline)
11
April 18, 2017 - 11:45 pm

Virtually all "good" data is backed up on other drives. I was able to run Avast from the D Drive this morning. A reinstall is not a problem.

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dandl
Lexa, AR
740 Posts
(Offline)
12
April 19, 2017 - 12:36 am

What did Avast find?

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carbonterry2
356 Posts
(Offline)
13
April 19, 2017 - 1:36 pm

Found about 20 items many of which were false positives. I deleted the rest but upon restart the files were still there.

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dandl
Lexa, AR
740 Posts
(Offline)
14
April 19, 2017 - 4:03 pm

OK Terry, do you want help in fixing your PC or can you do it by yourself. I had hernia surgery yesterday, so I may be a little slow to respond. I really do not think this is a total virus or malware problem, I do believe the W7 Boot Manager has become corrupted and right now I see only one way to get this PC where it needs to be. Let me know. Daniel.

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carbonterry2
356 Posts
(Offline)
15
April 19, 2017 - 10:35 pm

Daniel,
Sorry to hear about the surgery. My best wishes.
I am trying to do this by myself but can use any help offered.
Let me state the issues.
I can enter the C drive.
All AV et al are disabled on C
I cannot uninstall anything on C
I can access the Internet on C
I am currently using my D drive that has Internet access.
I cannot access the C/Users from the D drive. It is hidden.
I am currently scanning the C drive with Avast and MBam
I will post the results by screenshot.

terry

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