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IE won't open... Help
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irishgreen
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January 11, 2014 - 4:20 pm
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I am new to the computer world ,only had my desktop about a year and learning gradually am coming to the technology world best that I could or as fast as I can. This question might be silly or a very easy fix to you but to me I have no idea what to do.

Updated my desktop after not using it for four weeks.(was away visiting family )But after all updates were installed I was unable to use IE ( I think 9).the IE icon is present but it will not open Without it I cannot go online. What must I do to fix this.
Now using grand daughters school iPad to contact you for help
Thanks for your help ahead of time & for not laughing at me if this is just a click of the Mouse to fix

Irishgreen

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Jim Hillier
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January 11, 2014 - 5:25 pm
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Hi Irishgreen, welcome to the DCT forum. :)

Not a silly question at all. This can and does happen, especially where multiple updates are concerned.

I assume we are talking about Windows updates?

What operating system are you running? Seeing you have only had the desktop for a year, I am assuming Windows 7, but we need to know for sure.

How long ago did you install the updates?

When installing multiple updates it can happen that one or more updates does not get fully installed. The first thing you should do is restart your machine again and see if IE then works. Please do that and report back

Please answer the above questions and we'll take it from there.

Cheers ... Jim

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irishgreen
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January 12, 2014 - 1:59 pm
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Sorry it took me so long to get back to you...had to wait till iPad was available....
Window7....2 weeks ago up dated...have turn PC off & waited days before turning back on . Still no IE ...

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Jim Hillier
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January 12, 2014 - 6:22 pm
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No problem.

Seeing how it was only 2 weeks ago and you haven't really done much with the machine since, I suggest you perform a system restore.

Restoring the system to a point prior to when the updates were installed should reverse the effect and fix the problem.

Hopefully, you have a system restore point available which is dated prior to the issue. Get back to us if not.

Cheers... Jim

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irishgreen
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January 13, 2014 - 4:31 pm
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Jim,
Went to system restore & did what you said to do.
IE is back...

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Jim Hillier
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January 13, 2014 - 4:45 pm
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Okay, good. Thanks for letting us know.

Now, if you have your Windows Updates set to Automatic, go into Windows Update immediately and change that setting to "Check for updates but let me choose whether to download and install them". Then Click OK. Otherwise the exact same updates will get installed again and most likely cause the exact same issue.

When the list of updates comes through again, provide us with a list and we'll check through and see if we can identify the culprit.

Cheers... Jim

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irishgreen
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January 18, 2014 - 8:22 pm
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Jim
Have done what you asked.will let you know when updates appear.
Again thanks for you help.
ttfn
Irish

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