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Email Error Msg
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carbonterry2
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April 23, 2013 - 10:40 pm
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Hey guys,
A friend keeps getting emails rejected.
Here's the error message, any help would be appreciated
Thanks
terry
-----Original Message-----
From: Mail Delivery System [mailto:Mailer-Daemon@voda14.vodahost14.com]
Sent: Tuesday, April 23, 2013 9:45 AM
To: jennifer@mstrp.com
Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

rdenig@xtchplstcs.com
SMTP error from remote mail server after initial connection:
host s5.mc.net [209.172.128.88]: 554 c373a.mc.net
mbiba@xtchplstcs.com
SMTP error from remote mail server after initial connection:
host s2.mc.net [209.172.128.88]: 554 c373a.mc.net
lpichon@xtchplstcs.com
SMTP error from remote mail server after initial connection:
host s3.mc.net [209.172.128.93]: 554 c373b.mc.net
linda@xtchplstcs.com
SMTP error from remote mail server after initial connection:
host s1.mc.net [209.172.128.88]: 554 c373a.mc.net

------ This is a copy of the message, including all the headers. ------

Return-path:
Received: from [97.91.123.229] (port=51713 helo=JenniferPC)
by voda14.vodahost14.com with esmtpa (Exim 4.80)
(envelope-from )
id 1UUeSd-0029kE-3t; Tue, 23 Apr 2013 09:44:47 -0500
Reply-To:
From:
To: ,

Cc: "Laura Pichon" ,
"Linda Hartley"
Subject: MasterPac Material................
Date: Tue, 23 Apr 2013 09:44:48 -0500
Message-ID:
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0060_01CE4007.3215A0B0"
X-Priority: 1 (Highest)
X-MSMail-Priority: High
X-Mailer: Microsoft Outlook 14.0
Importance: High
Thread-Index: Ac5AMIuH72EPworSR7iciwVSgJpz+A==
Content-Language: en-us

This is a multipart message in MIME format.

------=_NextPart_000_0060_01CE4007.3215A0B0
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bi

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Alan Wade
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April 24, 2013 - 2:33 am
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Is your friend getting ALL her email rejected or just email sent to people at xtchplstcs.com?

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carbonterry2
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April 24, 2013 - 3:24 am
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It is hit and miss with clients. It is all mail within a particular client.
Thanks Alan

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David Hartsock
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April 24, 2013 - 3:24 am
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Terry, just wanted to let you know I edited your post to change the email addresses - I didn't want the addresses to be scraped and the users to start receiving spam.

You didn't mention this, but I'm guessing the sender is a business and using their own SMTP server for outgoing email (as in they have a website/domain/hosting package). If that is the case, and I suspect it is, the most likely reason I can think of is a misconfiguration of the DNS record for the domain. If they are on a shared hosting package it could be a simple misconfiguration of the exim configuration file. Actually, it looks like Vodahost is the hosting provider and I believe all their packages are on shared servers.

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carbonterry2
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April 24, 2013 - 6:31 pm
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UUUUHHH sure....
yes, they're on a shared server.
How can I check/fix that problem,

Thanks Dave

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David Hartsock
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April 24, 2013 - 7:51 pm
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What's their domain?

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carbonterry2
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April 24, 2013 - 8:13 pm
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masterpac.com

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David Hartsock
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April 25, 2013 - 1:15 am
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http://www.spamcop.net/w3m?action=checkblock&ip=74.209.214.7 <- This could be a large portion of the problem.

I think it best to open a ticket with your host and ask them to address the SMTP Banner issue. Currently your domains IP resolves back to vodahost14.com and it should resolve back to masterpac.com. It shouldn't be too hard for them to correct. I believe it's a simple edit of the exim.conf file, but there is a caveat to this - each time they update cPanel that edit could be lost. I imagine that would take steps (create scripts) to prevent that but you should be aware if it happens again.

Next thing I would check is if the host requires SMTP authentication prior to sending. You can check that by creating a new account and configuring a client, but don't enable the SMTP Authentication in the client. If you can send without authentication you have a problem that could significantly bear on your blacklist entry above and you should contact the hosting provider to enable authenication.

After that I would do a thorough scan of any PC's that send/receive email for that domain and make sure then aren't infected and sending email without anyone's knowledge.

Here's a good tool to check mail issues - http://mxtoolbox.com/

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carbonterry2
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May 1, 2013 - 1:24 am
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Thanks Dave,
My customer has decided to change hosting in an effort to resolve his email problems.

tery

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David Hartsock
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carbonterry2
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May 2, 2013 - 2:50 am
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His business has a business account with Charter.net and will host for free........FWTW

Thanks for your help

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David Hartsock
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May 2, 2013 - 9:13 am
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carbonterry2 said

His business has a business account with Charter.net and will host for free........FWTW
Thanks for your help

My .02
Look VERY carefully into what they offer, what they allow, and what software they run before firing up with an ISP. Hosting is often an afterthought for a company who's bread and butter is providing access.

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carbonterry2
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May 4, 2013 - 2:41 pm
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Thanks Dave,
My customer is not going to change his mind once set. My responsibility will be over following the change.
I have 2 other customers on the same server that have no problems with their emails.
We'll just have to wait and see.
Following your suggestions I informed them about the virus/malware scans.
I am sure that our suggestions went into one ear and out the other.
Thanks again Dave

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