I've never had a problem with BD, in fact with it installed my computers have always been very responsive, but what really ticks me off is the total lack of response from their support and the so called forum. At least post a message that there is a server problem and it's being worked on, but there's no response at all.

I'm wondering if I would get ignored if I was a paying customer. I think I'm going to go post my question in the paid product section of the forum. I'll keep y'all updated.

Jim, also when I go to the My Bitdefender account it shows all the devices that have BD installed on them, including my sons laptop. I uninstalled BD from the laptop and went back to the account and it said , You do not have Bitdefender on any devices. And in the upper right corner is a button that says install Bitdefender, so I clicked it and choose BD Free and it installed but with the same error message. And my questions on their forum in the BD Free section and the paid section are being answered around and ignored. Nor have I yet received support by email even though I send the question to support twice.

Hey Jim, last I heard BD free wasn't compatible with Win 10 yet.

Ok Jim, I received an email from Bitdefender Support wanting a screenshot. I'll be in touch buddy.