April 28, 2013
A friend from church brought me this Dell laptop, She thought it had a virus, well, maybe it did, but I know it had every toolbar installed that can be imagined and some I have never heard of. I also know this Dell had never even been updated and windows update had never been ran.
The simple fix which turned into about 3 days was to toggle F8 and do a factory reset and remove some of the outdated programs, like McAfee. It is now running Security Essentials.
This Dell laptop is running well but one has to be really patient to get W7 back to a fully updated OS. And no Mr. Jim the owner does not want W10.
April 28, 2013
David Hartsock said
Were automatic updates disabled? Was there an infection, or was it just the large number of PUP's installed causing the problem?
Not really sure Dave about the PUP's. The PC was given to another family member and instead of wasting time I just did the reset and assigned the PC to their name. I was able to save their photos by booting with a live Linux cd and moving the files to a flash drive.
It wasn't that updates were disabled, windows update had never been used and set to auto update. The PC was originally used by a very elderly person.
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