inside-hp-15-bs023ca-feature-image

Fix Flashing Circles And Erratic Mouse

I wrote previously about an HP Notebook – 15-bs023ca that I acquired and what I had to do to replace the hard drive. I was wondering why anyone would give up such a laptop because of a hard drive issue. Then I discovered the real horror. It was possessed. 🙂

It had flashing circles going up the screen and the mouse seemed to have a mind of its own. I managed to get Windows 10 installed but doing anything else with a mouse I could barely control was a nightmare in itself.

hp-notebook-circles-jumping up-down-the screen

I first assumed the touchpad was malfunctioning and tried to disable it. On some laptops, you can do this by pressing on the FN key and the one that looks like a finger touching a square. No such setup with this one.

Some model HP laptops have a button just above the left-hand corner of the touchpad, no luck here. Or just double-tap the top left-hand corner of the pad. Not in my case.

So I tried to go into windows, device manager, and disable it. Still no luck. So I decided to go to extremes and remove it from the inside of the computer.

I removed the back of the laptop. Then removed the two tiny cables. Then the circuit board itself for the touchpad. Still possessed. So, maybe it was the keyboard. So, I unplugged the cable for the keyboard. The results are the same.

hp-notebook-keyboard-connection-cable-touchpad-circuit

I even thought it might be a bad memory chip. But I had no replacement.

I went online but honestly, I didn’t know how to word the search. So I just searched for “circles jumping up the screen”.

I came across an article dealing with a similar problem on a Microsoft Surface Book. And the solution involved disabling the touchscreen. And for the first time, I realized that I had a touchscreen. I went to HP’s site and got the basic specs before I even put in the hard drive. I printed up a PDF version and when I did go through the list – guess what was covered up with an ad. The name of the display. I only saw the resolution and didn’t give it a second thought at the time.

So now I just had to try to get to the Device Manager and disable this thing. It took a while but I did finally manage to do it.

Type device manager in search, and then select Device Manager in the results.

Then go to the Human Interface Devices section. Double-click on it or click on the little arrow in front then right-click on HID-compliant touch screen, and then select Disable. You can also try uninstalling the driver and it will be reinstalled once you restart the device. It’s not important to me so I just left it disabled.

And it worked.

Everything seems to be OK now. (I don’t want to speak too loudly and jinx it.) I admit I should have searched first for a solution but at the time I wasn’t sure what to search for and I was so sure it was either a touchpad or keyboard issue. I had computers in the past that acted possessed. It turned out to be a bad keyboard.

If anything else goes wrong with this thing, I’m dissecting it for parts. 🙂

2 thoughts on “Fix Flashing Circles And Erratic Mouse”

Leave a Comment

Your email address will not be published.

Scroll to Top

WHY NOT SUBSCRIBE TO OUR NEWSLETTER?

Get great content like this delivered to your inbox!

It's free, convenient, and delivered right to your inbox! We do not spam and we will not share your address. Period!