I wrote about using a “Guermok Video Capture Card” (actually a USB) to record videos from my Android TV box to my computer. I had it for about six months, then it just stopped working. Windows initially recognized it as a “USB3 Video” device, but it was now listed as “Unknown device”.
Record Android To PC HD Video Capture USB
Here is the Device Manager listing after it stopped working. I had to go into “View” then “Show hidden devices” to see that the camera driver is still there.
Then one of the first things to try. I right-clicked and uninstalled both the USB3 driver and the Unknown device listing. Accept any prompts or warnings.
I unplugged the Capture device and plugged it back in again. It still only listed it as an “Unknown device,” and the USB3 listing never came back.
I unplugged the device and then removed the driver (unknown device). I restarted the system, plugged in the device, and it didn’t make a difference. I searched online for a driver and/or advice and came across nothing more than what I had already tried.
I contacted the seller online. They offered only the same troubleshooting information that I had already tried. The 30-day return window had already passed for a refund/return.
One thing suggested online was to plug it into a different USB port. The problem here is that I only have one “USB-C” port on one computer, of all my computers. Then I remembered that “USB 3 to USB-C” adapter that came with the device. I originally removed that adapter because my capture device wouldn’t work with it. Luckily, I did not throw it out.
I attached it to the device and plugged it into one of the USB ports on my computer. Previously, this did not work, but, lo and behold, it started working again.
Crap like this is why people still believe in demons and curses, or at least gremlins. 🙂
So for now, it is working again.
For more recording articles, click here.
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