InstallShield Update Manager checks for updated versions

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InstallShield Update Manager checks for updated versions
dsweiner
S.E. Florida
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December 3, 2010 - 5:10 pm

This suddenly stopped working. Attached are the messages I received. Can someone please help?

Thanks,

David

Flying Dutchman
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December 3, 2010 - 5:56 pm

Hey David,

Please, try the following:
1. Download ISUS.msi file from http://www.public.asu.edu/~hbe.....ments.html (that's at Arizona State University).
2. Save it in C:Program FilesCommon FilesInstallShield.
3. When the Update Manager asks for this file, point it to the saved ISUS.msi file (click on OK to close the top window and then on Browse to change from Path 1 to the above one where you saved the file to).

Make a backup of ISUS.msi (preferable under a different name) just in case.

Hope this helps.

I am human

dsweiner
S.E. Florida
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December 3, 2010 - 7:39 pm

Hi:
Did as you recommended. It did not work.

Thanks,

David

Flying Dutchman
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December 4, 2010 - 7:19 am

Hi David,

Sorry to hear it didn't work out.
Could you please check your Event Log and tell us what error (if any) it shows when you get this message?

I am human

dsweiner
S.E. Florida
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December 4, 2010 - 10:48 am

Hi:
Thanks for responding. Attached is the EVENT VIEWER LOG. It seems the error is 1706.
I hope I can get this problem resolved.

Thanks,

David

Chad Johnson
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December 4, 2010 - 1:20 pm

Very strange.

Well, you can always uninstall it and reinstall it.
There is an uninstaller that can be downloaded from here: [url:30kft19t]http://kb.flexerasoftware.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=Q111106&sliceId=1&docTypeID=DT_HOWTO_1_1&dialogID=91533023&stateId=0%200%2091525880[/url:30kft19t]

My internet searching though shows that most people remove this program and never put it back. If you take it off and never miss it, I'm not sure I'd put it back myself.

Anyway, you can reinstall using the file you downloaded a few posts back.

--Zig

Flying Dutchman
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December 4, 2010 - 4:11 pm

Hi David,

After checking your log, I think the best approach is the one suggested by Ziggie: uninstall InstallShield Update Manager and if any of your programs say they need it, then reinstall it. Otherwise, don't bother.

I am human

dsweiner
S.E. Florida
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Forum Posts: 109
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December 4, 2010 - 5:02 pm

[quote="Ziggie":3azzc4mn]Very strange.

Well, you can always uninstall it and reinstall it.
There is an uninstaller that can be downloaded from here: [url:3azzc4mn]http://kb.flexerasoftware.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=Q111106&sliceId=1&docTypeID=DT_HOWTO_1_1&dialogID=91533023&stateId=0%200%2091525880[/url:3azzc4mn]

My internet searching though shows that most people remove this program and never put it back. If you take it off and never miss it, I'm not sure I'd put it back myself.

Anyway, you can reinstall using the file you downloaded a few posts back.

--Zig[/quote:3azzc4mn]

Hi:
Thanks for the heads up. What file would I use to install it again?

Thanks,

David

dsweiner
S.E. Florida
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March 13, 2010
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December 4, 2010 - 5:04 pm

[quote="Flying Dutchman":39ma9lcy]Hi David,

After checking your log, I think the best approach is the one suggested by Ziggie: uninstall InstallShield Update Manager and if any of your programs say they need it, then reinstall it. Otherwise, don't bother.[/quote:39ma9lcy]

Thanks for all the help.

David

Chad Johnson
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December 6, 2010 - 7:07 pm

[quote="dsweiner":1ju7dbcw]

Hi:
Thanks for the heads up. What file would I use to install it again?

Thanks,

David[/quote:1ju7dbcw]
[quote="Flying Dutchman":1ju7dbcw]Hey David,

Please, try the following:
1. Download ISUS.msi file from http://www.public.asu.edu/~hbe.....ments.html (that's at Arizona State University).
2. Save it in C:Program FilesCommon FilesInstallShield.
3. When the Update Manager asks for this file, point it to the saved ISUS.msi file (click on OK to close the top window and then on Browse to change from Path 1 to the above one where you saved the file to).

Make a backup of ISUS.msi (preferable under a different name) just in case.

Hope this helps.[/quote:1ju7dbcw]

Use this file referenced by FD to reinstall.

--Zig

dsweiner
S.E. Florida
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Forum Posts: 109
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March 13, 2010
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December 7, 2010 - 2:34 pm

Hi Ziggie,
Thanks for all your help.

David

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