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BSOD
carbonterry2
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January 18, 2012 - 12:51 am

My neightbors machine will boot into safe mode only.

After 30 seconds or so we get the BSOD.

carbonterry2
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January 18, 2012 - 12:55 am

having trouble posting the image.

\error message: 0x0000007E (oxC0000005, 0x0DA0A7D, 0x8985D750, 0x8985D44C)

Jim Hillier
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January 18, 2012 - 3:52 am

Hey Terry - Seeing how the machine will still boot into Safe Mode this is almost certainly software related, most likely a driver.

Go through the list of installed programs and see what new software has been most recently installed. See if your neighbor can identify one of the most recent installations with the beginning of the BSOD issue.

Also, go into Device Manager and check if there are any yellow (error) icons associated with any of the devices. Let us know if any devices are showing the error icon.

See this guide for help with troubleshooting the BSOD: https://davescomputertips.com/2011/11/troubleshoot-the-dreaded-bsod/

Cheers...Jim

carbonterry2
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January 19, 2012 - 8:27 am

Jim,

The machine won't stay booted long enough for me to make any changes/repairs.

There have been no system restore dates set.

Jim Hillier
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January 19, 2012 - 10:56 am

So, the machine is rebooting every 30 seconds even when in Safe Mode??

carbonterry2
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January 19, 2012 - 11:54 pm

Not rebooting in Safe Mode...shutting down

Jim Hillier
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January 20, 2012 - 6:00 am

Hmm, well Terry seeing how the system will not remain loaded, even in Safe Mode, I'd say that is indicative of a hardware issue. Because the system is actually loading, I don't believe it would be anything too serious such as hard drive failure or faulty motherboard. My guess would be an overheating problem, or maybe faulty RAM. Check that all fans are spinning okay. If all fans are operating properly - remove any RAM cards, clean the contacts with white spirit (metho will do) and then connect the RAM card(s) again.

You could also try disconnecting all peripheral devices plus any other hardware which is not needed for the OS to load - optical drive(s), excess RAM, graphic card and any other PCI cards.

If none of that proves effective, the best way for your neighbor to proceed would probably be to take his PC to an authorized repairer where they have the necessary equipment (meters, etc) to properly test the various hardware components.

Sorry can't be more help,

Cheers...Jim

carbonterry2
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January 21, 2012 - 1:18 am

Thanks Jim

carbonterry2
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February 17, 2012 - 2:55 am

I am still dealing with this. I plan on using a USB to SATA adapter to download the files on the drive onto my machine. (BTW..there was no OS CDROM) I need to know how to save such things as Boomarks.

I will do as you suggested above before I proceed.

 

Thanks for any further advice.

Chad Johnson
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February 17, 2012 - 2:52 pm

carbonterry2 said

I am still dealing with this. I plan on using a USB to SATA adapter to download the files on the drive onto my machine. (BTW..there was no OS CDROM) I need to know how to save such things as Boomarks.

 

Well, that depends on the browser (as it always does)

Internet Explorer keeps it in the user's folder (c:\users\%username%\Favorites)

Firefox: C:\Users\%username%\AppData\Roaming\Mozilla\Firefox\Profiles\{randomletters}.default\bookmarks.html

Chrome: "c:\Users\%username%\AppData\Local\Google\Chrome\User Data\Default

And so on...which browser are you looking for?

carbonterry2
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February 17, 2012 - 5:13 pm

Thanks for the reply.

IE is what is currently being used.

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