Stop Code - Memory Management

Avatar

Please consider registering
Guest

Search

— Forum Scope —






— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

Register Lost password?
sp_Feed sp_TopicIcon
Stop Code - Memory Management
Avatar
ajs1017
Member
Forum Posts: 60
Member Since:
February 8, 2015
sp_UserOfflineSmall Offline
1
April 11, 2021 - 11:16 pm
sp_Permalink sp_Print

Can some please assist at this time. Having issues with Desktop PC running WIN10 with following messages:

Stop Code - Memory Management then AHCI Port2 Device Error

Thanks again for your support!

Have a good day and be safe!

Avatar
Richard Pedersen
Admin
Forum Posts: 156
Member Since:
July 31, 2012
sp_UserOfflineSmall Offline
2
April 12, 2021 - 12:18 am
sp_Permalink sp_Print

Hi ajx1017,

Microsoft says:

This issue might be related to severe memory management error. To fix the issue, we suggest you use Memory Diagnostic Tool which can help you check for possible memory problems, including testing of the Random Access Memory (RAM) on your computer. To do so, follow the steps below:

1. Open Control Panel.
2. Click on System and Security.
3. Click on Administrative Tools.
4. Double-click the Windows Memory Diagnostic shortcut.
• Quick tip: Alternatively, you can also use the Windows key R keyboard shortcut, type mdsched.exe, and click OK to launch the tool.
5. Click the Restart now and check problems option. (The tool also offers an option to schedule a test in the next reboot, if you can't afford to close your applications and restart immediately.)

Once the test is completed, Windows will restart automatically. If the tool detects errors, you should contact your computer manufacturer for information about fixing them, since memory errors usually indicate a problem with the memory chips in your computer or other hardware problem.
---

I ran a search for "Stop Code - Memory Management then AHCI Port2 Device Error " copied right from your pst and got tons of hits.
Apparently, you are not alone.

Hope this helps,
Richard

Avatar
ajs1017
Member
Forum Posts: 60
Member Since:
February 8, 2015
sp_UserOfflineSmall Offline
3
April 12, 2021 - 10:48 pm
sp_Permalink sp_Print

Richard, after I do a restart it comes back to the AHCI Port2 Device Error screen where I do an F1 to resume.

It never gets to run the Tool.

Any other ideas?

Thanks again for your support!

Have a good day and be safe!

Avatar
Richard Pedersen
Admin
Forum Posts: 156
Member Since:
July 31, 2012
sp_UserOfflineSmall Offline
4
April 12, 2021 - 11:07 pm
sp_Permalink sp_Print

Hi ajs1017,

Try following the instructions in this video:

Avatar
ajs1017
Member
Forum Posts: 60
Member Since:
February 8, 2015
sp_UserOfflineSmall Offline
5
April 12, 2021 - 11:16 pm
sp_Permalink sp_Print

Richard, I just noticed I have three WIN10 Updates (WIN 10 version 20H2, MS Defender AntiVirus and MS Defender AntiVirus AntiMalware Platform) available, but every time I try to run them I get Download errors (0x800700de and 0x800b003 for next two). Really weird stuff happening here!

Any other way of getting these updates installed?

Thanks again for the help!

Avatar
ajs1017
Member
Forum Posts: 60
Member Since:
February 8, 2015
sp_UserOfflineSmall Offline
6
April 15, 2021 - 1:06 pm
sp_Permalink sp_Print

No matter what I try it will not let me get by this error: AHCI Port2 Device Error

Very Frustrating indeed!

Avatar
Jim Hillier
Admin
Forum Posts: 2604
Member Since:
August 9, 2011
sp_UserOfflineSmall Offline
7
April 15, 2021 - 6:54 pm
sp_Permalink sp_Print

This error is coming from BIOS not from the operating system and is indicative of a failing or bad hard drive.

How old is your PC and how old is the hard drive?

Avatar
ajs1017
Member
Forum Posts: 60
Member Since:
February 8, 2015
sp_UserOfflineSmall Offline
8
April 15, 2021 - 11:03 pm
sp_Permalink sp_Print

Jim, thanks for your response - What happened to Richard - is he OK?

Actually, I was not expecting this at all since you assisted me in getting this old horse Gateway DX4831 (that will be 10 years old in two days) up and running using a new SSD drive that was installed.

I am guessing the end has come - Correct? The $64,000 question is will I be able to somehow get my docs safely backed up to a USB drive? It appears that Stop Code - Memory Management blue screen keeps getting in the way.

Any ideas on a new PC that will not break the bank - good for Facebook and general computer usage?

Thanks again for your support and have a good day - be safe!

Avatar
Jim Hillier
Admin
Forum Posts: 2604
Member Since:
August 9, 2011
sp_UserOfflineSmall Offline
9
April 15, 2021 - 11:25 pm
sp_Permalink sp_Print

Hey AJ,

I'm not quite understanding. Did you install a new SSD in the old machine or are you still working with the old HDD?

As far as I know Richard is fine, he's probably busy with other things.

10 years old is a fine old age for a PC, in human years I'd estimate that's about 100 years old. đŸ™‚

Sorry, I can't really recommend a replacement for you, I'm in Australia where prices and models differ quite considerably. Richard would be your best best for that one.

You will have no problem getting data off the old machine, once you have a good working machine it will be no problem.

Get back to me on the hard drive, let me know what drive(s) are currently connected internally.

Avatar
ajs1017
Member
Forum Posts: 60
Member Since:
February 8, 2015
sp_UserOfflineSmall Offline
10
April 16, 2021 - 11:04 am
sp_Permalink sp_Print

Good to know about Richard.

Yes, with your assistance, I installed a new SSD drive in the old horse and was running rather smoothly until this incident.

Well, my mom just turned 101 so this might be good news for the old horse - LOL

Thanks again for your support!

Have a good day and be safe!

Avatar
Jim Hillier
Admin
Forum Posts: 2604
Member Since:
August 9, 2011
sp_UserOfflineSmall Offline
11
April 16, 2021 - 11:48 am
sp_Permalink sp_Print sp_EditHistory

What did you do with the old drive? Did you leave that connected internally to use as a data drive?

What I am getting at is the error message you are receiving from BIOS indicates that a drive is faulty. I doubt it could be the new SSD so I'm wondering what other drives you might have connected? The message also indicates that the faulty drive is connected to SATA port 2 which is a secondary port. The main drive (containing your operating system) should be connected to SATA port 0 or 1 so I am trying to ascertain what is connected to port 2 on the motherboard.

If the SSD is the only disk drive connected internally I suggest you try disconnecting the ROM drive (CD/DVD drive) and see if that clears the error.

Avatar
ajs1017
Member
Forum Posts: 60
Member Since:
February 8, 2015
sp_UserOfflineSmall Offline
12
April 16, 2021 - 1:10 pm
sp_Permalink sp_Print

I am not sure if you received my latest response. Old Hard Drive is in Hard Drive heaven. SSD only drive connected.

I will your try your recommendation over the weekend.

Thanks again!

Avatar
ajs1017
Member
Forum Posts: 60
Member Since:
February 8, 2015
sp_UserOfflineSmall Offline
13
April 18, 2021 - 3:53 pm
sp_Permalink sp_Print

I disconnected the CD/DVD drive and it did not work. It came up with same message.
When I look at the current Ports in my Desktop I find ACHI Port #3 - Hard Drive. All other ACHI Ports from 1-6 are Not Defined except for that Port #3.

Could the SSD that I purchased died already?

Could you do me a favor and let me know when I gave my last donation to DCT? I am trying to find my receipt for when I purchased the SSD.

Any other ideas?

Thanks again for your support!

Have a good day and be safe!

Avatar
Jim Hillier
Admin
Forum Posts: 2604
Member Since:
August 9, 2011
sp_UserOfflineSmall Offline
14
April 18, 2021 - 7:23 pm
sp_Permalink sp_Print

It would be highly unlikely that the SSD has died, unless it was faulty out of the box but I seriously doubt that would be the case.

AHCI Port #3 is the correct port for an SSD on your motherboard. Considering the age of the PC it's quite likely that the "Chipset Family SATA AHCI Controller" driver is no longer compatible with the current Windows 10 version and I doubt the motherboard manufacturer would have updated the driver.

You might have to bite the bullet and scrap the old girl... keep the SSD of course.

Sorry I can't help with when you last donated to DCT, only Dave has access to that information.

Cheers... Jim

Avatar
dandl
Lexa, AR
Moderator
Forum Posts: 708
Member Since:
April 29, 2013
sp_UserOfflineSmall Offline
15
April 18, 2021 - 8:07 pm
sp_Permalink sp_Print

W10 compatibility would be high on my list. Maybe try an install with W7 and see if that would work. What
was the first Windows installed?

Forum Timezone: America/Indiana/Indianapolis

Most Users Ever Online: 2303

Currently Online:
20 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Member Stats:

Guest Posters: 10

Members: 2597

Moderators: 7

Admins: 4

Forum Stats:

Groups: 8

Forums: 19

Topics: 1841

Posts: 13115

Administrators: Jim Hillier, Richard Pedersen, David Hartsock, Marc Thomas

Moderators: Carol Bratt, dandl, Jason Shuffield, Jim Canfield, Terry Hollett, Dick Evans, Sergey Grankin

Scroll to Top

WHY NOT SUBSCRIBE TO OUR NEWSLETTER?

Get great content like this delivered to your inbox!

It's free, convenient, and delivered right to your inbox! We do not spam and we will not share your address. Period!