Attachment problem

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Attachment problem
Marc Thomas
Argentina
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December 4, 2013 - 2:00 pm

On a customer machine with XP SP2.
Initially this problem started on Outlook Express, where you compose a message and then go to add an attachment and see an error message saying that the file can't be found.
I did some research and came up with a temp solution by placing the file that needs to be attached on the desktop, which works every time.
I also cleaned up the OE folders, deleting unwanted stuff and archiving older messages to no avail.
Since the customer doesn't want to live with a temporary solution, I moved/imported everything over from OE to Outlook 2007, which he had installed already but never used, hoping that may solve the issue, but no.
The clue surely is in putting the file to be attached on the desktop?
If I try to attach a file from any other location, such as the root or My Docs etc, I always get this error.
Maybe some sort of permission issue?

Jim Hillier
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December 4, 2013 - 4:21 pm

I've never come across this one myself Marc so I doubt I can be of much help... sorry. However, seems to me this could possibly be caused by a corrupt user profile.

Are you able to attach files via drag and drop?

Cheers... Jim

Marc Thomas
Argentina
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December 6, 2013 - 8:17 am

Thanks Jim
I'm back at the customer's place today for another go.

Marc Thomas
Argentina
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December 21, 2013 - 9:35 am

That was a couple of weeks ago now and despite extensive research, I was unable to solve this problem either in OE6 or Outlook 2007.
It sure is a weird one and seems to hinge on the distinction between a desktop created folder and one created either in the root or a sub directory thereof.
For example, I create a new desktop folder, put a doc in it and can attach it no problem.
I do the same with c:\ or documents and settings and the system cannot find the doc.
I've left the pc with no major changes until we decide how to proceed.
There should be an icon here for scratching one's head.

Jim Hillier
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December 21, 2013 - 4:33 pm

Marc, is there only a single user account on this machine or multiple accounts?

Have you tried creating and logging on to a new user account and seeing if that fixes the problem?

Marc Thomas
Argentina
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December 21, 2013 - 5:45 pm

Single user Jim, but I will heed your advice and do just that.
I'll keep you posted, cheers mate.

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