Hello, My name is Mike DeFlorio and I just joined the panel. I have worked in a help desk and technical support role for a number of years and looking forward to working with all of you. I feel that with my experience and knowledge, I will be able so share ideas with you and with the subscribers. I'm in the process of getting setup with the website, passwords, and postings etc. I maybe reaching out for some assistance. In addition, if you would like to see a sample of my newsletter visit my website http://www.mdsystemsolutions.com.