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Mic problem on laptop
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Mindblower
Montreal, Canada
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November 8, 2024 - 2:47 pm
Member Since: September 17, 2008
Forum Posts: 681
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Decided to install the Skype app on my Window 11 laptop.  Purchased a head set with Mic, but Skype informs me there is a problem with the Mic.  Have no idea what to do as the steps I have taken give me the catch-22 effect, Mindblower!

"For the needy, not the greedy"

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Jim Hillier
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November 8, 2024 - 4:28 pm
Member Since: August 9, 2011
Forum Posts: 2709
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Hey MB,

Are you using video with Skype via a webcam? If so, the webcam will also have a mic built-in which might be confusing Skype.

Try this, with the Skype app running go to Settings > Audio & Video. In the main panel you should now see a thumbnail of the video feed and under that you'll see Audio settings listing the microphone being used.

Click on the name of the mic and, if there's more than one mic connected, they'll be listed and you can choose which mic to use.

In the screenshot below you'll se that I'm using the mic built-in to my Rapoo webcam.

Skype-Settings.pngImage Enlarger

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Mindblower
Montreal, Canada
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November 9, 2024 - 6:15 pm
Member Since: September 17, 2008
Forum Posts: 681
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Thanks Jim. I started using the ear buds mic combination but Skype informed me that my mic was not connected.  Purchased the headset combo.  Selected the headset and can now use the mic, but the sound only comes from the built in speakers.  I am blocking webcam access.  Not sure if this is the problem.  Will try your recommendation tomorrow, Mindblower!

"For the needy, not the greedy"

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Mindblower
Montreal, Canada
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November 12, 2024 - 8:45 pm
Member Since: September 17, 2008
Forum Posts: 681
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Thanks for your assist Jim.  After countless hours of more searching and trying out various options I decided to close my Skype account, and that was another nightmare.  Seems Microsoft does not want individuals closing accounts, Mindblower!

"For the needy, not the greedy"

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Jim Hillier
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November 12, 2024 - 9:19 pm
Member Since: August 9, 2011
Forum Posts: 2709
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That was a somewhat drastic solution. 🙂

I sense your frustration mate.

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