Seems to me that big tech – and we’re talking Microsoft, Google, Facebook, etc, – are out of control and treating users with disdain. Whatever happened to customer support and why is there no longer any human contact with these major online presences?
Microsoft: Microsoft’s recent history speaks for itself. Coding experts who once checked the validity of updates and bundled software have all been replaced by the “Insider Program” consisting of millions of users with dubious credentials, and consumer support is practically non-existent. Windows 11’s rigid requirements that, within three short years, will see comparatively new machines unable to run any supported version of Windows. In fairness to Microsoft, I must say that the Redmond giant is certainly not the worst offender but seems to have spent much of the past couple of years making up for lost time.
eBay: Did you know that eBay did away with its “Resolution Center” some time back? The Resolution Center was a means of direct contact with eBay to report a problem with a purchase or vendor. Doing away with the Resolution Center might have saved eBay a fair amount of money but it will have almost certainly had the adverse effect of also eroding consumer trust. The onus is now well and truly on the buyer to make doubly sure the vendor can be trusted to do the right thing.
Facebook: Many of you will already be aware that all links to davescomputertips.com have been banned by Facebook. The only reason we’ve ever been advised of is a cryptic message saying that we, apparently, violated some rule. What rule, when, and how, remains a complete mystery. I find it very difficult to comprehend how a simple tech-help and computer tips blog could possibly violate anyone’s rules, let alone Facebook’s. Once again, there is no channel of communication available, no way to request more details, request a review, or defend ourselves. Facebook – judge, jury, and executioner.
Google: Google is Google, enough said. News has recently broken that the Google Safe Browsing feature, utilized by most popular browsers, is blocking all downloads from PortableApps.com flagging the downloads as “dangerous”. PortableApps.com has long been a reputable source for downloading perfectly safe portable freeware. How this came about is a mystery but the damage caused could potentially be catastrophic. So much so that, for the time being, PortableApps has been forced to redirect all open-source software downloads through SourceForge while, apparently, a workaround for freeware downloads is still in the works. ~ <source>
It is my opinion that these tech giants have grown far too wealthy and powerful, to the extent where they can pretty much do as they please. The arbitrary decisions they make display a complete lack of concern for any potentially catastrophic consequences. They will do as they like when they like and we are powerless to do anything about it.
It’s about time governments stepped in and passed legislation to make these tech giants accountable for their actions. Then again, I’m guessing most, if not all, of the tech giants would donate generously toward political campaign funding and there is always an element of quid pro quo involved, is there not?
Jim is the resident freeware aficionado at DCT. A computer veteran with 30+ years experience who first started writing about computers and tech back in the days when freeware was actually free. His first computer was a TRS-80 in the 1980s, he progressed through the Commodore series of computers before moving to PCs in the 1990s. Now retired (aka an old geezer), Jim retains his passion for all things tech and still enjoys building and repairing computers for a select clientele... as well as writing for DCT, of course.