A woman brought me her HP laptop with Windows 10 because she couldn’t get Microsoft Edge to open. So I searched online and tried about a half-dozen different things and nothing worked. It wouldn’t even open in Safe Mode.
She said something about a virus warning popping up but a couple of virus scans showed nothing.
I originally admitted defeat and just installed Chrome for her but before the client came to pick up the computer, I did one more search online. And found an article that suggested that it was a Microsoft bug.
Standard Registry Editing Warning: The following instructions will ask you to edit your Windows Registry. Be sure to make a backup of your Registry before you make any changes. Making mistakes in the Registry can cause hard-to-diagnose problems, or even keep Windows from functioning properly. If you don’t know how to back up your Registry, please read Windows Quick Tips – Backup/Restore Registry.
The instructions I came across didn’t specify whether I had to delete one or both keys.
Type regedit in the search bar. Navigate to these keys:
You can copy and paste the keys listed, one at a time, and press enter. With the Edge key highlighted, in the right-hand panel, find and delete the MetricsReportingEnabled key.
I didn’t follow the instructions very well because I deleted the entire Edge key. And I did it for both. And it still worked. Edge is up and running again.
(Ed note: Don’t delete the Edge key. Only delete the indicated Value Name in the right panel.)