Quick Assist is a remote access software that has been bundled with both Windows 10 and Windows 11. Quick Assist has proven to be most useful for helping users overcome issues via remotely accessing their machine for diagnostic and troubleshooting purposes.
Microsoft has recently announced that as of 23rd May 2022 the bundled Quick Assist software will no longer work and a newer version will need to be downloaded and installed from the Microsoft Store. This complicates matters no end as, in most cases, the software is used to help less experienced users who will now have to be taken through the process of downloading and installing this new Store version before any assistance can be given. The new version also requires admin rights to install.
A post on Twitter from Kapil Tundwal, the engineering manager for the Quick Assist application, explaining that the change has been made to allow faster security updates have been met with multiple comments criticizing the move:
I agree 100% with those comments. Ironically, we’ve just published an article outlining how Windows as a desktop operating system is going backward:
Quick Assist has, in my opinion, been one of the very few applications bundled with Windows 10 and 11 that has been useful and a large part of that usefulness was that the less experienced user requiring assistance could easily access the feature and get assistance without needing to download or install anything. Yet another retrograde step from Microsoft!
This is a quite sudden decision by Microsoft which could have been handled far more graciously. Microsoft could have updated the original version with the new version from within Windows or at least have kept the old version functional for a period of time to allow organizations and technicians time to transition smoothly.