Graphics not showing in Windows 7

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Graphics not showing in Windows 7
shobha
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August 18, 2010 - 12:36 pm

I have been checking win7 in a friend's computer. There are many images which now show as "invalid images " in picasa which were ok in xp. they do not open in other viewers too. Win viewer reports she does not have correct permission ( she is the owner!) In security tabs I have tried clicking all security permissions but is not working.
this problem is with some jpg graphics, some do show fine.
I was thinking of changing too, but will wait and see how this resolves.
Shobha

Jim Hillier
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August 18, 2010 - 5:20 pm

Hey shobha - Apparently there have been some compatibility issues between Picasa and Windows 7. Not everyone is experiencing problems so that seems to suggest there may be a further ingredient.....Windows 7 + Picasa + ????

Is you friend's machine a HP by any chance? There is a lot of conjecture that some HP software may be the final part of the incompatibility equation.

Sorry I can't help more....you may get a better result by posting the relevant information on the Picasa Help Forum [url=http://www.google.com/support/forum/p/Picasa/label?lid=523d5991dbedd0cd&hl=en:hnoeamdn]HERE.[/url:hnoeamdn]

Cheers.....Jim

shobha
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August 20, 2010 - 5:11 am

Thanks Oz
we tried upgrading picasa 3 to 3.6 and now the folder is showing a lock symbol on those graphics! what does it mean? as per ur suggestion I have posted on Picasa forum. waiting to hear.
( She thinks I am the superwoman of comp maintenance! I would like to keep the pretense. )
Should I uninstall picasa ?
shobha

Jim Hillier
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August 20, 2010 - 7:07 am

Shobha - In the reports I have read regarding this problem....it [i:1d5t8pjv]was[/i:1d5t8pjv] with the latest Picasa version (v3.6). So upgrading was never going to help.

Before doing anything further, I would wait until such times as you get some response from the Picasa Help Forum....but yes, if they cannot offer any proper/permanent solution then uninstalling Picasa would seem to be the logical fix.

The padlocks are a permissions thing. Seems the folders must have somehow been marked as private....again, this is something which Picasa may have caused.

Here are links to a couple of forums that discuss this issue:
http://www.sevenforums.com/general-disc ... ers-3.html
http://social.technet.microsoft.com/For ... 4306bafc0f

You will see a solution which is common to both forums:
[quote:1d5t8pjv]Right click the folder, click [b:1d5t8pjv]Properties[/b:1d5t8pjv]
Click the [b:1d5t8pjv]Security[/b:1d5t8pjv] tab
Click [b:1d5t8pjv]Advanced[/b:1d5t8pjv]
Click [b:1d5t8pjv]Change Permissions[/b:1d5t8pjv]
Check Both boxes to [b:1d5t8pjv]Include inheritable permissions[/b:1d5t8pjv], and to [b:1d5t8pjv]Replace all child object permissions[/b:1d5t8pjv]
Click[b:1d5t8pjv] Apply[/b:1d5t8pjv] then click [b:1d5t8pjv]Yes[/b:1d5t8pjv]
Wait for the list to refresh
Remove all permissions that say [b:1d5t8pjv]<not inherited>[/b:1d5t8pjv]

That should remove the Lock overlay.
You may need to uncheck [b:1d5t8pjv]Use Sharing Wizard[/b:1d5t8pjv] in [b:1d5t8pjv]Control Panel | Folder Options | View[/b:1d5t8pjv] tab to see the Security tab, and may have to boot to Safe Mode as well if running Home Basic or Premium.[/quote:1d5t8pjv]

Cheers.....Jim

shobha
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August 25, 2010 - 10:43 am

Well nothing seemed to work.
uninstalled picasa, tried fixing security options. kept getting message about not authorized !
I do not know anything about Win7, and neither did my friend. so now she has reverted back to XP. We are functional again!
shobha.

Jim Hillier
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August 25, 2010 - 6:50 pm

Hey Shobha - That's a pretty radical solution mate!!!

Sorry we couldn't be more help. Anyway, glad your friend's machine is fully functional again....even though it did take a step back in time to achieve it.

Cheers...Jim

OldElmerFudd
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August 27, 2010 - 1:25 pm

Just an FYI - there's a new version of Picasa - v3.8. Might be it fixed that problem, but I haven't checked it.

Ron

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