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May I suggest he installs Piriform's Speccy and it should inform him what is on his machine. It can be found here, http://www.piriform.com/speccy
From what I know about this error is this. The .bak is your original profile, your machine is having issues with this profile and creating a temp profile. You do not delete the temp profile, you just rename it to a .temp on the end and rename the .bak profile by removing the .bak.
You may also have to run chkdsk /f C: or what ever your drive letter is or chose the HDD properties and run chkdsk from the tools tab. I am going to send a link to a website that explains this better.
https://www.techsupportall.com/how-to-fix-temporary-profile-in-windows-7/
You are not the only one that has dealt with a temp profile issue when running Vista or W7.
You can do that several ways Terry but the simplest is probably via msconfig.
Open a Run window (Windows + R keys), type in msconfig and click OK.
In the System Configuration utility, open the Boot tab, highlight the operating system you want to make default and then click the Set as default button.
Close out by clicking Apply then OK.
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