Major Wi-Fi problem with Windows 10

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Major Wi-Fi problem with Windows 10
Forum Posts: 15
Member Since:
July 23, 2015
October 5, 2015 - 5:46 am

I now keep loosing my Wi-Fi Broadband connection, it now only lasts a few minutes before disconnecting. Often the 'diagnose' troubleshooter works to get it back but not always. When I ordered our weekly groceries over the internet I virtually had to 'reset the adapter' for every item in the shopping list --- it is quite a pain.

Following advice I tried changing the setting to Google DNS and thought it had worked, for a couple of days, then was back to constantly re-setting. My driver is shown as being uptodate.

I know it is the computer not the broadband service. When it disconnects I continue to get uninterrupted Wi-Fi on my Windows Lumia phone, so restarting the router has no effect.

Advice would be very welcome.

Marc Thomas
Forum Posts: 268
Member Since:
November 6, 2013
October 5, 2015 - 6:55 am

Have you tried using a usb wifi adaptor on the laptop or PC with the problem?
Are you saying that the Lumia works fine ALL the time?

Jim Hillier
Forum Posts: 2602
Member Since:
August 9, 2011
October 5, 2015 - 6:13 pm

Do you have cable connections available or is this a wi-fi only connection?

Forum Posts: 15
Member Since:
July 23, 2015
October 9, 2015 - 4:27 am


It is a Wi-Fi connection, and yes the Lumia phone is not affected, it has remained connected throughout (it has been a useful 'life-line' at times).

However, I have been connecting OK to my broadband service so maybe the problem has gone away --- fingers crossed. I have not done anything special, just repeatedly using the troublwshooter and diagnose / reset the wi-fi adapter. It is working now (obviously!) which is just as well as I have been struggling for two hours to get my antivirus re-activated with the help of Chat sessions, which went horribly wrong --- everything I posted got translated to an unknown foreign language, even the characters were altered entirely, so that neither I nor technicial advisor could understand any of it. Very strange.

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