New problem with my Microsoft Mouse

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New problem with my Microsoft Mouse
mysticruler
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February 25, 2020 - 9:58 am

I've been using the same mouse for over a tear with no issues until the scrolling feature works intermitently. I've removed the mouse (wireless) and reinstalled to no avail. I've also used several anti-malware programs with no success.
Any ideas would be appreciated

Jim Hillier
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February 25, 2020 - 6:04 pm

Hi, and welcome to the DCT forum.

I seriously doubt this mouse issue has anything to do with software and is more likely to be a hardware issue ... as in, there is something wrong with the mouse mechanically.

Time to buy a new mouse, methinks.

alcotab@windstream.net
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August 17, 2020 - 6:48 am

i am on my third mouse and keyboard has not helped at all. i have an all in one win 10 it is not all the time but will be fine and then suddenly start freezes and jumping and will not stop for hours to days no one thing seems to be causing it, sometimes when i click on new things to do will start it.

Jim Hillier
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August 17, 2020 - 7:02 am

Hi,

Can you please clarify something:

What is it exactly that starts to freeze and jump about?

alcotab@windstream.net
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August 17, 2020 - 7:24 am

I have not been able to put my finger on any one thing that starts the freezing and jumping and it also will not select when you push the button, sometimes when i click on a starting a new activity, or open a new tab, or sometime seemingly nothing will start it and then last for few minutes to days

alcotab@windstream.net
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August 17, 2020 - 7:26 am

i have been in touch with hp support several times and all they want to do is exchange my mouse and keyboard, which i am on my third one, no one has an answer.

Jim Hillier
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August 17, 2020 - 7:32 am

Sorry but you are not answering my question. I am not asking what starts the jumping and freezes, I need to know what it is that is jumping and freezing.

From your response, I am assuming it's the mouse cursor that is jumping and freezing. Is that correct?

alcotab@windstream.net
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August 18, 2020 - 7:37 am

sorry i misunderstood. the mouse cursor is freezing and jumping and not responding

alcotab@windstream.net
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August 18, 2020 - 4:59 pm

it is the mouse that is freezing, it will not work. the touch screen will still work but not the mouse

Jim Hillier
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August 18, 2020 - 5:00 pm

No problem. I assume you've tried a few things. Have a read through the following article which comes up with quite a few possible solutions: FIX: Cursor freezes, jumps or disappears in Windows 10

Let us know how you get on. Hopefully, something in there will help.

alcotab@windstream.net
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August 18, 2020 - 5:17 pm

the mouse is freezing and will not move or it jumps and will not respond. i do not know why this message is not getting to you.

Jim Hillier
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August 18, 2020 - 5:24 pm

Yes, I get the message - the mouse is freezing and/or jumping around. The article I linked to in my previous post addresses that very problem. Did you have a look at that article?

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